Technical Support Manager (Renewable Energy Sector – Johannesburg/Hybrid) Reports to: Head of Experience Location: Johannesburg Job Type: Permanent Workplace: Hybrid Salary: R35,000.00 – R45,000.00 Group Life Insurance (Based on experience, skill, and in relation to your current package) About the Company A leading renewable energy company in South Africa, committed to providing sustainable and efficient solar solutions. The organization offers a seamless transition from grid to solar through affordable finance options and lifetime support for each system. Customer satisfaction is a top priority, reflected in exceptional reviews and ratings. The company is dedicated to reducing its carbon footprint and creating a cleaner future. Employees are valued as key assets, with a strong internal promotion culture and benefits including unlimited leave, paid parental leave, and attractive life cover. Job Summary Seeking a Technical Support Manager with a solid background in electrical and solar systems. The role involves leading the technical support team, resolving complex technical issues, collaborating with operations, and ensuring excellent customer service. Key Responsibilities Provide expert guidance on solar and electrical troubleshooting. Ensure the technical support team is equipped to handle complex queries. Collaborate with the operations team to resolve performance issues. Lead, mentor, and train technical support staff. Prioritize tasks based on system-critical issues. Monitor support tickets and escalate when necessary. Analyze system data to identify inefficiencies or potential failures. Offer real-time support to technicians and installers. Develop documentation to improve resolution rates. Communicate updates and improvements to teams and customers. Incorporate feedback into process and training improvements. Work Environment Fast-Paced & Solution Driven: Requires strong organizational skills. Customer Focused: Regular interaction and problem-solving with clients. Collaborative: Work with cross-functional teams for seamless support. Customer Centric: Tools and support provided to exceed client expectations. Innovative: Encouragement to develop creative service solutions. Qualifications & Experience 3 to 5 years in technical support or electrical/solar operations. Electrical or Solar PV Certification (preferred). In-depth knowledge of solar systems, inverters, and energy storage. Experience with QMS (advantageous). Skilled in Excel, data analysis, and KPI tracking. Strong problem-solving and leadership skills. Core Skills Technical expertise in solar PV and electrical systems. Team guidance and technical support leadership. Sound decision-making and critical thinking. Clear communication with all stakeholders. Customer-first approach to problem-solving.