Job Description
About the Role
We are seeking a highly organized and creative Customer Service and Marketing Associate to join our team at Sandi Crowther Recruitment. As an integral part of our customer-facing department, you will handle customer enquiries via phone, email, and social media while supporting digital marketing campaigns, email marketing, and website content.
Key Responsibilities
- Handle customer enquiries via phone, email, and social media
- Process orders, returns, and warranty claims
- Resolve issues professionally and maintain accurate customer records
- Support digital marketing campaigns, email marketing, and website content
- Manage social media channels with engaging, on-brand content
- Assist with branding, content creation, and event planning
Requirements
- Strong written and verbal communication skills
- 1–2 years’ experience in customer service, marketing, or a related role
- Matric
- Marketing or Business Degree preferred
- Computer literate: Microsoft Word, Excel
- Pastel knowledge advantageous
- Confidence using CRM systems, email marketing tools, and social media platforms
- Basic understanding of digital marketing principles
- Experience with design platforms is advantageous
- Highly organised, with strong time management and multitasking abilities
- Creative, detail-oriented, and brand-conscious
- Professional, empathetic, and customer-focused approach
- Team player with adaptability, initiative, and problem-solving skills
Qualifications
- Matric
- Marketing or Business Degree preferred
Salary & Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Kwazulu-Natal
When it comes to Other Sales/Marketing positions in Kwazulu-Natal, South Africa, the general job market trend is a growing demand for professionals with expertise in driving business growth and revenue maximisation through innovative marketing strategies. Typically, companies across various industries are seeking candidates with strong sales and marketing skills to lead their efforts and achieve business objectives.
In terms of salary expectations, very broad ranges can be discussed. Generally, salaries for Other Sales/Marketing positions in Kwazulu-Natal typically fall within the R200 000 to R500 000 per annum range, although this is subject to variation depending on factors such as experience, company size, industry sector, and specific job requirements. For instance, senior marketing roles or those in the technology industry may command higher salaries, while entry-level positions in smaller companies or certain sectors may offer more competitive compensation packages.
Common skills required for Other Sales/Marketing positions include excellent communication and interpersonal skills, a solid understanding of marketing principles, sales techniques, and market analysis. Additionally, proficiency in digital marketing tools such as social media platforms, email marketing software, and content management systems is often essential. Creative thinking, problem-solving, and data-driven decision-making are also valuable assets for professionals in this field. Strong analytical skills, both qualitative and quantitative, can be beneficial in measuring campaign effectiveness.
The finance services sector, technology industry, manufacturing sector, and other sectors commonly employ Sales/Marketing professionals to drive business growth and expand their customer base. In these industries, sales and marketing teams often work closely with product development, operations, and customer service teams to ensure seamless execution of business strategies.
Career development opportunities are available in this field for those willing to continuously develop their skills. Typically, career progression paths involve moving into senior roles, such as team leader or manager, where professionals can oversee larger budgets, manage more complex marketing campaigns, and take on leadership responsibilities. Additionally, many companies offer training programs and mentorship initiatives to help Sales/Marketing professionals expand their skill sets and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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