Job Description
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Handle customer enquiries via phone, email, and social media
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Process orders, returns, and warranty claims
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Resolve issues professionally and maintain accurate customer records
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Support digital marketing campaigns, email marketing, and website content
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Manage social media channels with engaging, on-brand content
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Assist with branding, content creation, and event planning
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Strong written and verbal communication skills
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1–2 years’ experience in customer service, marketing, or a related role
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Matric
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Marketing or Business Degree preferred
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Computer literate: Microsoft Word, Excel
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Pastel knowledge advantageous
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Confidence using CRM systems, email marketing tools, and social media platforms
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Basic understanding of digital marketing principles
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Experience with design platforms is advantageous
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Highly organised, with strong time management and multitasking abilities
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Creative, detail-oriented, and brand-conscious
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Professional, empathetic, and customer-focused approach
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Team player with adaptability, initiative, and problem-solving skills
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Travel will be required to Johannesburg, Cape Town, and possibly George
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