Key Responsibilities: Own the Dialler : manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI Boost Performance in Real-Time : implement smart recycle rules, optimize best-time-to-call, and enhance list penetration Turn Data into Action : analyse and report on key metrics – contact rates, SPH, conversions, abandonment rates Ensure Compliance : uphold Do-Not-Call (DNC) regulations and consent best practices Collaborate Across Teams : work closely with Operations, WFM, and QA to meet daily and weekly performance targets What Were Looking For: Minimum 10 years in a call centre, with at least several years in a management role A go-getter with a strong, confident personality and excellent English communication skills (written and verbal) A self-motivated, systems-oriented professional who thrives in a high-performance environment Tertiary education Hands-on experience with Connex One or Connex AI – this is non-negotiable Proven success in improving contact and conversion rates in sales or retention Strong Excel and data handling skills – youre confident with files, mapping, and dispositions Calm under pressure, commercially minded, and analytically sharp