South Africa: Villa Manager posted by Wild Dreams Hospitality
Posted on 2025-07-05 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | South Africa / South Africa |
Job Summary
Candidate Responsibilities:
- Deliver seamless, high-touch guest service from pre-arrival communications to on-site hosting. Be present but unobtrusive, ensuring guest needs are anticipated and met with care and attention.
- Oversee and mentor a team of 8–10, helping to build capacity and confidence within a young but committed team. Implement practical, visible systems to ensure consistent 5-star delivery.
- Create and manage standard operating systems across all areas—suites, public spaces, pool, gardens, kitchen, laundry, and more. Ensure all areas meet luxury presentation and cleanliness standards at all times.
- Monitor catering and cleaning supply levels, ensuring ordering is appropriate to occupancy and usage.
- Manage staff leave rosters and daily schedules in a way that supports the business needs while preventing leave accumulation.
- Maintain high standards for punctual meals, consistent food presentation, and overall guest-facing service delivery.
- Serve as the primary on-the-ground point of contact for hands-on owners based in Johannesburg. Provide proactive feedback, updates, and follow-through on all requests and maintenance issues.
- Build and maintain strong relationships with trusted third-party service providers and local partners for excursions, services, and maintenance.
Candidate Requirements:
- Previous experience in a senior hospitality role (Department Head or above), preferably in a luxury boutique or lodge environment.
- A natural systems thinker who brings structure, order, and accountability to daily operations.
- High emotional intelligence, professionalism, and an energetic, solution-oriented mindset.
- Proven ability to lead by example and uplift a team through positive mentorship.
- Fluent in English; Portuguese is an advantage.
- Strong communication skills (written and verbal) and confidence engaging with guests, owners, and suppliers.
- Well-organised and systematic in approach to multitasking and delegation.
- Must be based in, or willing to relocate to, Vilanculos. A living allowance is provided, and assistance will be given in securing accommodation.
- Preference will be given to candidates with Mozambican work documents or those eligible to work in Mozambique, though permit support can be offered for the right person.
This is a live-out position (housing allowance)
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