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Western Cape: 2nd / 3rd Line Support Engineer posted by Communicate Finance

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Job Description

About the Role

Our client, Communicate Finance, is seeking a highly capable 2nd / 3rd Line Support Engineer to join their technical team. This role requires someone who enjoys owning complex problems end-to-end and can work independently in a remote setup. The ideal candidate will be trusted by colleagues when issues become messy, cross-platform, or high-risk.

Key Responsibilities

  • Troubleshoot authentication failures, networking issues, security incidents, Conditional Access policies, Intune deployments, and hybrid infrastructure challenges across Microsoft cloud technologies, networking, servers, and endpoints.
  • Act as the escalation point for more junior engineers and help raise the technical standard of the team.
  • Mentor junior engineers, guide rather than dictate, and document solutions properly.
  • Manage multiple priorities independently in a remote setup.

Requirements

  • Experience in a 2nd or 3rd line IT support role (MSP experience strongly beneficial).
  • Strong troubleshooting ability across Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, Defender, Conditional Access).
  • Solid networking fundamentals: DNS, DHCP, TCP/IP, routing, firewall concepts.
  • Windows Server administration experience (Active Directory, Group Policy, core services).
  • Endpoint support across Windows and macOS environments.
  • Comfortable acting as an escalation point and mentoring junior engineers.
  • Clear communication skills and the confidence to escalate when needed.

Qualifications

Matric / Grade 12 required. IT certifications or tertiary qualification advantageous, but not essential.

Salary & Benefits

Not specified in original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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