Job Description
About the Role
A leading player within the logistics and cargo sector is seeking an experienced Operations Manager to take ownership of national operations, customer experience, and service delivery. This is a critical leadership role suited to a hands-on operator who thrives in fast-paced, regulated environments.
Key Responsibilities
- Lead and oversee national operations, ensuring efficient cargo handling, service delivery, and operational consistency
- Drive customer experience initiatives, ensuring high service standards and resolution of operational or service-related issues
- Manage stakeholder relationships, including internal teams, clients, and service providers, ensuring alignment and performance against SLAs
- Oversee operational reporting, including performance metrics, audits, and incident management, with regular reporting to senior leadership
- Lead and develop teams through coaching, performance management, and workforce planning
- Ensure full compliance with regulatory, safety, and quality standards within a highly regulated environment
- Manage operational budgets, monitor expenditure, and identify opportunities for cost optimisation and revenue growth
- Drive continuous improvement initiatives across operations, systems, and service delivery
Requirements
- Education: Diploma in Business Management, Administration, or related field (NQF Level 7)
- Experience: 3–5 years’ operational experience within cargo, logistics, or a similar high-volume environment
- Minimum 3 years’ experience in a management role overseeing operations and teams
- Proven experience in customer service management and stakeholder engagement
- Experience dealing with HR and IR-related matters
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary information not provided.
Contact Information
For more exciting Supply Chain & Logistics vacancies, please visit: .za
For more information contact: Riah Mthimunye, Researcher: Contracting
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About General Management Jobs in Gauteng
The general management position is a critical role in any organization, typically overseeing the overall strategy, direction, and performance of the company. In Gauteng, South Africa, this field is often influenced by the growth of various industries, such as technology, financial services, and manufacturing. Generally speaking, general management positions are highly sought after, especially in industries that require strong leadership and strategic thinking.
Typically, general managers in Gauteng can expect to earn a salary range that falls within R800 000 to R2 million per annum, although this figure may vary widely depending on factors such as the individual’s level of experience, the size of the organization they work for, and the industry sector in which they are employed. It is common for senior executives to earn higher salaries, while those in smaller organizations or newer industries may start at lower salary ranges.
Common skills required for general management roles include strategic thinking, strong communication and interpersonal skills, the ability to lead and motivate teams, a solid understanding of financial management and planning, as well as excellent problem-solving and decision-making abilities. Other essential skills include stakeholder management, risk assessment and mitigation, and the ability to adapt to change.
General managers can be found in various industries, including technology, financial services, manufacturing, and more. These sectors often require strong leadership and strategic thinking, making general management roles highly attractive to career professionals with this expertise. In addition to these traditional sectors, emerging industries such as renewable energy and healthcare are also starting to employ general management roles.
For those interested in pursuing a general management role, there are several career development opportunities available. Typically, individuals can expect to start their careers as junior managers or assistant managers, working their way up to more senior positions over time. With experience, it is common for general managers to take on additional responsibilities, such as leading specific business units or departments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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