• Operate in accordance with all relevant legislation and policy related to the Department of Social Development, the Department of Health, the Older Persons Act and the Nursing Act.
• Maintain, develop and implement operational policies and procedures in line with regulatory requirements and industry best practices.
• Maintain accessible files of acts, regulations, and internal procedures for staff training and orientation.
• Ensure that the Home meets compliance standards, including health and safety, staffing levels, and quality care assessments.

Planning & Coordination

• Assess and plan staffing, equipment, and supply needs to maintain nursing excellence.
• Compile and manage rosters, including shift allocations, annual leave, daily schedules, and supply orders.

Nursing & Resident Care

• Excellent communication and interpersonal skills, with a focus on customer service and resident satisfaction.
• Regularly monitor and evaluate the quality-of-care services, implementing improvements where necessary.
• Oversee the daily running of the care centre, ensuring effective management and high standards of care.
• Responsible for some clinic duties as required.
• Assess applications for admission and prepare care plans with monthly reviews.
• Oversee new resident orientation and delegate care responsibilities appropriately.
• Monitor residents’ health daily and ensure thorough documentation of care and medical responses.
• Lead the nursing team in delivering care according to professional scopes of practice.
• Investigate and resolve incidents, errors, or complaints swiftly and effectively.
• Act as a point of contact for families, residents, and staff, ensuring open communication and addressing of any concerns promptly.

Staff Leadership

• Monitor staff performance, attendance, conduct, and appearance.
• Promote team building and collaboration through manager meetings.
• Drive continuous education and conduct staff appraisals and disciplinary actions when required.
• Manage staff orientation and staff relief arrangements.
• Maintain clear communication with the General Manager.

Administrative Oversight

• Ability to maintain compliance with all regulatory requirements and industry standards.
• Strong problem-solving abilities and attention to detail.
• Effective communication, interpersonal, organizational, leadership, decision making and conflict resolution skills.
• Supervise the implementation of infection control procedures during outbreaks or suspected infections.
• Computer literacy skills.
• Prepare and deliver reports on operational performance to senior management.
• Stay current with industry trends, best practices, and changes in legislation affecting care homes.
• Develop strategies to enhance resident experience and satisfaction.
• Administer incident and investigation reporting.
• Ensure the proper logging and follow-up of maintenance issues.
• Make suggestions for procedural improvements and ensure adherence to the correct approval process.
• Ensure necessary training of policies and procedures, ensuring staff competency
• Manage ordering.
• Submit essential reports including admissions, occupancy, budgets, appraisals, and maintenance requisitions.
• Maintain the asset register and facilitate regular fire drills and safety meetings.

Housekeeping & Catering

• Ensure a clean, hygienic environment and uphold high standards in dining standards in the care centre.
• Monitor the quality, appearance, and cost-efficiency of all meals provided.

Financial Management

• Oversee financial performance to ensure the unit operates within budget.
• Manage budgets, resources, and expenses to ensure efficient financial performance and cost control.

Facility Maintenance

• Ensure the facility and its surroundings are safe, clean, and well-maintained.
• Identify and address hazards and damage proactively through regular inspections.

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