Job Description
- Handle inbound sales calls and customer inquiries
- Provide accurate product information and exceptional service
- Build and maintain strong customer relationships
- Meet and exceed sales targets and KPIs
- Manage customer data and ensure accurate record-keeping
- Collaborate with internal teams and provide insights on market trends
- Offer general system and support assistance as needed
Key Focus Areas
- Inbound Sales (soft-sales approach)
- Client liaison & customer engagement
- Data management & reporting
- Performance-driven execution
What We’re Looking For
- Minimum 1 year contact centre experience in sales and customer service
- Matric / Grade 12
- No criminal record
- Target-driven mindset
- Outbound calling experience is an advantage
- Excellent communication and interpersonal skills
- Tech-savvy and comfortable working with multiple systems
- Ability to work in a fast-paced, team-oriented environment
Who Thrives Here
Motivated individuals who enjoy customer interaction, have a natural consultative approach, and can balance service with sales. If you’re confident, goal-oriented, and committed to delivering a great customer experience, we want to hear from you!
Job Type: Permanent
Work Environment: In-office
- High School (matric) (Required)
Experience:
- sales: 1 year (Required)
- Customer Service: 1 year (Required)
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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