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Western Cape: Front Office Manager posted by Hospitality Hire

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Job Description

Critical Criteria (Requirements)

  • Matric certificate (Grade 12); hospitality qualification or diploma advantageous
  • Minimum 5 years’ progressive experience in front office roles, with at least 2 years in Front Office Management
  • Opera PMS experience essential
  • Strong knowledge of hotel operations, loyalty programmes, and revenue management principles
  • Proven track record in guest relations, conflict resolution, and team leadership
  • Excellent interpersonal, communication, and decision-making skills
  • Professional, confident, and guest-centric approach to luxury hospitality
  • Must hold a valid South African ID

Key Competencies

? Guest-Centric Leadership – Passionate about creating warm, memorable guest experiences
? Operational Precision – Detail-driven with strong organisational and workflow management skills
? Sales & Upselling Ability – Confident in driving revenue across rooms, outlets, and hotel services
? People Development – Skilled in coaching, motivating, and inspiring future leaders
? Adaptability & Judgment – Effective decision-making in a fast-paced, dynamic environment

Duties & Responsibilities

  • Be present daily in the lobby, welcoming guests and setting the tone for exceptional service
  • Maintain front office systems (Opera PMS and related interfaces) with accurate guest data
  • Drive upselling opportunities and oversee loyalty programme standards
  • Lead, motivate, and develop a high-performing front office team
  • Oversee daily training, maintain training calendars, and conduct return-to-work interviews
  • Ensure seamless communication between front office and other departments
  • Oversee daily banking, reconciliations, PM accounts, and bill backs
  • Support Guest Experience Manager to enhance the overall guest journey
  • Ensure compliance with policies, SOPs, fire, security, and emergency procedures
  • Act as operational lead across multiple departments in absence of senior management
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Package on Offer

  • Basic salary (TBA)
  • 50/50 contribution to Pension
  • Company contribution to medical aid

Important Application Notes

  • Must hold a valid South African ID
  • Only candidates with proven Front Office management and Opera experience will be shortlisted
  • Ensure your CV is 100% updated
  • All applicants will attend a virtual introduction interview

Recruitment aligns with the company’s Employment Equity Plan.

About the President Hotel

The President Hotel is on a journey to be considered a true luxury destination.

  • Purpose: To create and inspire memorable experiences
  • Vision: To become Cape Town’s most loved hotel

Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the President Hotel offers:

  • 349 stylish rooms, apartments, and suites
  • Breathtaking views of the Atlantic Seaboard
  • A palm-lined infinity pool
  • World-class restaurants
  • State-of-the-art conference and event venues

An iconic working environment where excellence meets opportunity.



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