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Western Cape: Hotel Manager posted by RareCruit

Western Cape: Hotel Manager posted by RareCruit

Posted on 2025-07-16 00:00:00

Job Summary

Operations

  • Develop and build guest relationships, promptly respond to guest needs
  • Maintain efficient Check in procedures
  • To ensure effective liaison between Reservations and Front office Staff, as well as other departments
  • Ensure that accounts are balanced daily
  • Ensure effective and accurate check out facilities
  • Ensure company policy is maintained withing the housekeeping department.
  • Maintain exclusivity procedures of the hotel
  • Carry out systematic checks of all Front of House and guests
  • Reporting faults to maintenance and follow up
  • Repairs to be actioned without delay – 100% facilities
  • Ensure maximum security in all areas under your control
  • Conduct monthly asset counts
  • Understand your kitchen and restaurant Man Plans
  • Manage daily cash-ups to avoid risk
  • Ensure your service is of a high quality
  • No variations from the agreed standards of food presentation from the Food Consultant
  • Ensure cleanliness of restaurants/bars/public areas
  • Monitor daily variance reports and action shortages
  • Monitor void reports and manage
  • Understand the ownership roles and levels of responsibility in your team
  • The custodians list should be regularly updated and evaluated
  • Update your Aesthetics and Facilities files monthly
  • Ensure Asset list is updated and signed off monthly and updated in your Facilities file
  • Regularly check procedures for luggage storage and key control
  • Procedures, Standard office procedures and luggage procedures.
  • Maintain Uniform standards in all departments
  • Implementation of Company Standard Operating procedures, and ensure it is maintained.
  • To carry out, or ensure that regular on the job training is conducted to maintain standards
  • Monthly and weekly rosters and follow up on-time attendance
  • Progressive discipline where applicable
  • Considers impact on business
  • Demonstrates a sincerely positive attitude toward getting things done
  • Understands and addresses group objectives
  • Develops solutions that improve organisational performance

Financial

  • Initiatives to increase revenue
  • Debtors control – no open accounts
  • Travel Platform Management – manage commission structure
  • Sign all front desk and housekeeping purchase orders
  • Achieve targeted Food and Beverage Costs
  • Sign off income statement monthly

Human Resources

  • Manage your staff through their HR files – know where they live, who is the street committees, hobbies, and passions.
  • Maintain staff files
  • Work in conjunction with HR to ensure the most effective appointments.
  • Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
  • Participate in the progressive discipline in conjunction with HR office
View Job  Western Cape: Sales Manager posted by RareCruit

General

  • Guest and review driven
  • Understand and capitalise on the key guest demographic
  • Deadline Driven
  • Innovative
  • Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.
 
QUALIFICATION:                      
Matric certificate
Hospitality related qualification

EXPERIENCE:                                   
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills

If you have a flair for hospitality, a sharp business acumen, and a heart for people — we’d love to meet you.

Please send your CV to Nichael Clack:
*****@*****.co.za

Thank you for applying with RAREcruit!

Follow us on social media for the latest jobs, trends and market insight:

Website: 

 
If you’re not contacted within three working days, please consider your application as unsuccessful.
By submitting your personal data and application you hereby confirm that you have no objection for RAREcruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact us.

Click Go Apply to apply online!


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