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Western Cape: Hotel Receptionist / Relief Night Audit posted by Helderberg Personnel

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Job Description

Purpose of the Role: To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.

Key Responsibilities Include but Are Not Limited To:

  • Handling guest check-ins and check-outs efficiently
  • Managing email requests and guest enquiries professionally
  • Operating the switchboard and directing calls
  • Managing restaurant bookings and hotel reservations
  • Operating OPERA Cloud Property Management System
  • Managing guest accounts and ensuring billing accuracy
  • Resolving guest complaints effectively
  • Performing daily pit checks during shifts
  • Assisting with balancing daily revenue reports
  • Performing night audit duties when required, including reconciliation of accounts
  • Ensuring accurate financial reporting and end-of-day procedures
  • Maintaining full knowledge of room categories, property layout, and hotel offerings
  • Liaising effectively between departments to ensure operational flow

Criteria

  • Grade 12 with a post-matric hotel school qualification advantageous
  • At least 2 years’ experience within a five-star establishment
  • Previous night audit experience advantageous
  • Computer literate & and proficient in Operating OPERA CPMS (or similar)
  • Strong numeracy and reconciliation skills
  • Excellent communication skills
  • High level of English proficiency
  • Motivated, reliable and detail-oriented
  • Team player with a positive attitude
  • Willingness to work shifts, including night shifts
  • Ability to work under pressure
  • Own transport
  • Must reside in or near the Cape Town Southern Suburbs at commencement of employment

Remuneration and Hours of Work

  • Market-related salary, taxable medical aid allowance and pension fund contribution
  • Shift-based position, including weekends and public holidays

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

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Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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