Western Cape: IT Manager posted by Recruit-It

Role
Our client is looking for a capable and hands-on IT Manager to lead their IT function at the company Classic Support Centre. This is an opportunity to play a key role in ensuring that their technology environment is secure, reliable, and aligned with business needs.
 
You will be responsible for the day-to-day management of IT infrastructure, systems, and support services, while leading a small team, managing vendors, and delivering projects that support operational excellence and ongoing improvement across the business.
 
What you will do

• Ensure reliable IT operations and infrastructure, including planning, maintenance, and backup processes.
• Oversee systems and application management, including in-house development. Assess and prioritise system requests in line with business needs and allocate resources accordingly.
• Manage IT support and help desk operations to ensure timely and effective user support.
• Lead and deliver IT projects from planning through to implementation.
• Manage vendors and service level agreements (SLAs).
• Oversee IT security and compliance, ensuring data integrity and system protection.
• Manage financial and administrative aspects of the IT department, including budgets, cost control, procurement, and reporting.
• Lead and develop the IT team.
• Stay up to date with emerging trends and technologies, identify opportunities within the business, and recommend appropriate improvement initiatives.

 
Minimum Requirements

• Bachelor’s degree, preferably in Computer Science or Information Systems
• At least 3 years’ experience in a management role
• Proven project management experience within an IT environment
• Demonstrated experience managing IT infrastructure and third-party service providers
• At least 5 years’ relevant IT experience (e.g., networks, telecommunications, systems support)

 
Preferred Requirements (Advantageous)

• Certification in project management or IT management
• Exposure to IT service management frameworks (e.g. ITIL)
• Experience in hybrid cloud environments
• Experience managing development teams

 
Key Competencies

• Strong interpersonal and written and verbal communication skills
• Ability to work independently and take initiative
• Effective time and resource management
• Strong decision-making ability with sound business judgement
• Ability to prioritise in a dynamic environment
• Solid technical background
• Strong systems thinking, business analysis, and problem-solving skills
• Good understanding of IT security best practices
• Familiarity with development and management methodologies (e.g. Agile)
• Receptive to feedback and open to continuous improvement
• Commitment to ongoing learning and professional growth
• Confidence presenting to executive stakeholders
• Strong relationship-building skills
• Proven leadership capability
• Adaptable and able to work under pressure
• High level of integrity and reliability

 
Special Requirements
This role requires occasional after-hours support and may involve limited local travel.