Western Cape: Sales Teamlead (Remote, International Company) posted by Ace One Management LLC

We are looking for a highly disciplined and performance-driven Backend Manager / Sales Team Lead to take ownership of our internal operations, lead our sales & messaging department, and ensure consistent growth in conversions, customer satisfaction, and team efficiency. You will manage the entire backend workflow of our creators, lead a team of messaging specialists, optimize sales processes, and maintain the highest standards in service delivery. The ideal candidate is structured, takes full responsibility, and thrives in a performance-oriented environment. Key Responsibilities 1. Team Leadership & Performance Lead, train, and supervise a team of Messaging Specialists (Chatters). Ensure daily KPIs are met: conversion %, response time, retention, upsells. Provide constant feedback, coaching, and performance tracking. Maintain discipline, productivity, and alignment with company standards. 2. Sales Management Oversee and optimize the full DM sales funnel. Develop scripts, frameworks, and conversion strategies. Ensure leads are followed up quickly and consistently. Analyze customer objections and improve closing systems. 3. Operational Management Oversee backend operations for assigned creators/accounts. Ensure smooth daily workflows across the entire operation. Maintain communication with Marketing Managers and the Model success team. Ensure all systems, tools, and processes are followed correctly. 4. Quality Control Review chat quality, tone, speed, and script consistency. Identify mistakes and enforce corrections immediately. Ensure no boundaries are crossed and all communication stays professional. 5. Reporting & Analysis Track daily/weekly/monthly KPIs across the backend team. Identify bottlenecks and propose/implement solutions fast. Report performance updates directly to the founder/management. 6. Systems & SOP Management Improve operational SOPs, workflows, and internal automations. Implement optimizations to maximize conversions and reduce inefficiencies. Ensure documentation and processes are always up to date. Hard Requirements Proven experience in sales, team leading, copywriting, operations, or customer conversion roles. Strong leadership and communication skills. Excellent English (native-level) High discipline, structure, and ownership mentality. Ability to analyze data, identify problems, and fix them quickly. Fast, stable internet and reliable working equipment. Preferred Experience managing remote teams. Background in high-volume messaging, CRM systems, or online sales. Ability to work under pressure and deliver results consistently What We Expect You take responsibility without excuses. You are fast, reliable, and highly organized. You operate with urgent intensity when needed. You hold your team accountable and push them to win. You constantly look for ways to improve performance. What We Offer Competitive base salary performance bonuses. Long-term career development in an international agency. 100% remote work. A high-performance environment where your results matter. Ideal Candidate Someone who wakes up with structure, pushes their team, solves problems before they grow, and treats the business like their own. Someone who wants to lead a department – not just execute tasks.