White River: Front Office Manager posted by Zeebra Junction Specialist Recruitment

About the Role

Zeebra Junction Specialist Recruitment is seeking a highly skilled and experienced Front Office Manager to join our client’s esteemed De Luxe Hotel and conference venue in White River, Mpumalanga. The ideal candidate will be responsible for managing and operating the Reception/Front Office Department, ensuring that high standards of service are maintained while achieving the highest occupancy percentage at optimal average room rates.

Key Responsibilities

• Provide the best possible standard in service to all guests, inline with Hotel Policies and Procedures.
• Ensure strict control over all procedures involving cash, billing, room allocation, and record keeping.
• Oversee and maintain departmental handover procedures.
• Assist the GM in reviewing departmental performance against objectives set.
• Be involved in the selection of team members, training, and performance management.
• Maximize occupancy levels.
• Maintain a high standard of personal service with all customers, internal and external, as well as public areas.
• Manage and control daily revenues, reporting any deviations or irregularities to the Finance Manager and rectifying accordingly.
• Be fully aware of industry trends and make suggestions for improving the running of the Front Desk.

Requirements

• Matric – grade 12 equivalent
• Recognised 3-year tertiary qualification in the Hospitality industry (advantageous)
• At least 2 years experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
• Exceptionally fluent in English
• High Level of computer literacy with emphasis on Opera (PMS System – Essential) & Microsoft Office
• Well-developed leadership, training, and communication skills
• Good business acumen with competent financial understanding
• Well-developed negotiation skills
• Well-developed Administration and analytical skills & attention to detail
• Ability to create a strong team climate
• Ability to work shifts and occasional overtime

Qualifications

None mentioned.

Salary & Benefits

Competitive Salary – Negotiable based on experience. Live Out position.

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