System Support And Implementation Specialist
Posted on 2025-02-09
Job Summary
PURPOSE OF ROLE
- The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
- The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
- Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
- The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
- Perform quality assurance based on the specialized requirements of the role.
- Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeously
- Engage in a professional manner whether it be verbal or face to face
- Have the ability to communicate via different communication channels
- Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
- Be a strong team player
- Have both industry knowledge and experience
- Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
- Ensure that judgement and attention to detail is applied to the role
- Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
- Strong interpersonal skills as cross team collaboration is required.
- Have the ability to innovate in the role
- Quality of work should be thorough
- Conscious of the abuse of company resources
- End to end Implementation process of all new business and system support on various levels.
RESPONSIBILITIES
- Analyses fund rules, policies and mandates and summarize in a fund setup document
- Perform set up for new business
- Perform data analysis, uploads and reconciliation
- Independently attend meetings with Trustees, previous administrators and employers
- Perform administration process training to new clients
- Perform system testing on new functionality
- Write test cases for new functionality
- Write business specification for system enhancement and developments
- Resolve first tier system related tickets logged by the business within business standards
- Escalate and manage second and third tier system related tickets to applicable vendors
- Internal system training
- Maintain application logical access control as defined by business policy
- Perform logical access control audits at a frequency defined by business policy.
- Monitoring database performance
- Deploying system developments into production
- Work closely with developers users external vendors on system projects or system related errors.
- Generate reports extracts from SQL
KPI
System Support Manage and coordinate system Issue/bug logs
- Investigate and resolve
- Investigate and escalate
- Identify recurring issues and address cause
Manage and coordinate developments
- Co-ordinate and provide input in business specifications for prioritised development logs
- QA completed development logs
- Co-ordinate QA failures with SP
- Create test cases
- Distribute release notes to users
- Perform training on highest volume user errors
- Manage project development lifecycle
- Provide technical support to the team
New business implementation
- Prepare fund analysis document
- System setup
- Data analysis
- Data upload
- Prepare data reconciliation file
- Prepare handover document
- Handover fund to departments
System and business application maintenance
- Maintain user access on all systems
- Fund maintenance
COMPETENCIES
- Excel
- Microsoft SQL Server
- Communication (Written and Verbal)
- English (Business writing and email etiquette)
- Stakeholder management (CRM)
- Industry knowledge and experience
- Accuracy and attention to detail
- Judgement and Decision Making
- Working under pressure And Deadline driven
- Organisational skills / Planning and prioritizing
- Interpersonal skills
- Settings goals
- Cross team collaboration
- Innovation
- Management of time
- Critical thinking
QUALIFICATIONS
- Matric
- Database administration (MCSA Certificate)/ My SQL
- Knowledge of structured query language (SQL)
- 2 to 4 years experience in a similar position (non-negotiable)
- Retirement Fund Administration experience
- Financial Acumen
System Support And Implementation Specialist position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a char8000 ad on 2025-02-09 at 13:29:35 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town City Centre: It Systems Support Engineer (Support Sorcerer)
Job Description: As an IT Support Engineer, you will be responsible for providing technical support and troubleshooting for their clients across various locations. This role will require regular travel to client sites, where you will diagnose issues, imple
View Job
It Systems Support Engineer (Support Sorcerer)
Cape Town City Centre: Logistics Support Sub System Project Manager
Look no further than our client As a key defence solution provider to over 50 countries worldwide, our client has positioned itself as an ideal employer that values a strong work ethic and ambition. Our clients portfolio of leading platforms undergoes cont
View Job
Logistics Support Sub System Project Manager
Cape Town City Centre: Finance Systems Support Lead – Captain Of Suolutions
Lead a team of Finance Systems Support Analysts to deliver world-class support Manage support calls, maintain SLAs, and provide detailed performance reporting Drive system improvements, testing, and seamless implementations Develop and maintain user-friend
View Job
Finance Systems Support Lead – Captain Of Suolutions
Burgersfort: Hr Systems Application Support Consultant
Minimum Requirements: Matric & Degree or Diploma in Information Systems or IT related field SQL Report Writing Certification Mining background HR Systems experience on Time and Attendance : X-time or SACO Strong knowledge of SQL reporting or PowerBi Oracle
View Job
Hr Systems Application Support Consultant
Johannesburg: Unior System Administrator / It Support (Rosebank)
Job Title: Junior System Administrator / IT Support (Rosebank) Job Summary: We are looking for a motivated and detail-oriented Junior System Administrator/IT Support professional to join our team. The ideal candidate will provide day-to-day IT support and
View Job
Unior System Administrator / It Support (Rosebank)
Johannesburg: Unior System Administrator / It Support (Rosebank) posted by Curiska
Job Title: Junior System Administrator / IT Support (Rosebank) Job Summary:We are looking for a motivated and detail-oriented Junior System Administrator/IT Support professional to join our team. The ideal candidate will provide day-to-day IT support and a
View Job
Unior System Administrator / It Support (Rosebank)
Pretoria: Registered Assessor – It Systems Support posted by CTU Career Chatz
Job SummaryFamiliarity with working on LMS systems,Assess learner portfolios,Compile assessor reports,Continuous assessment of learner evidence.Ethos and Values:To ensure the vision for CTU is shared, understood and implemented effectively,To demonstrate a
View Job
Registered Assessor – It Systems Support
Midrand: Development Manager – Git Enterprise Support Systems posted by Deka Minas (Pty) Ltd
JOB PURPOSEManage and prioritize IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are suffi
View Job
Development Manager – Git Enterprise Support Systems
Sandton: Systems Support Nqf 5 Disabled Learnership posted by AtripleA recruitment & temps
Our client has a Systems Support NQF 5 Learnership for People living with disability.Skills and Experience• Relevant Diploma or Degree in IT, completing last year of studies requiring workplace experience• No more than 2 years working experience&
View Job
Systems Support Nqf 5 Disabled Learnership
Cape Town City Centre: Junior System Support Engineer
Job Title: Junior Sytem Support Engineer Location: Onsite – Cape Town Northern Suburbs - No out of town candidates will be considered. Employment Type: Full-Time Experience: 2-3 years Required: Valid driver’s license and own vehicle Salary: R10 – R15k pm A
View Job
Junior System Support Engineer
Western Cape: Logistics Support Sub System Project Manager posted by RareCruit
Look no further than our client! As a key defence solution provider to over 50+ countries worldwide, our client has positioned itself as an ideal employer that values a strong work ethic and ambition. Our clients portfolio of leading platforms undergoes co
View Job
Logistics Support Sub System Project Manager
Western Cape: It Desktop Support posted by Milkor Integrated Systems
KEY RESPONSIBILITIESInstall and Configure Systems: Set up and configure PCs and software components to ensure optimal usability. Troubleshoot and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware a
View Job
It Desktop Support
Cape Town City Centre: Dynamics 365 Business Central System Supporter
Minimum requirements: Relevant tertiary qualification. 3-year experience in a similar role. Excellent computer software skills. Extensive experience in Microsoft Office applications, including Dynamics 365 Business Central. Personality Traits: Ability to w
View Job
Dynamics 365 Business Central System Supporter
Western Cape: Dynamics 365 Business Central System Supporter posted by Green Marble Recruitment Consultants
Minimum requirements: Relevant tertiary qualification.3-year experience in a similar role.Excellent computer software skills.Extensive experience in Microsoft Office applications, including Dynamics 365 Business Central. Personality Traits:Ability to
View Job
Dynamics 365 Business Central System Supporter
Western Cape: It Systems Support Engineer (Support Sorcerer) posted by Communicate Finance
Job Description:As an IT Support Engineer, you will be responsible for providing technical support and troubleshooting for their clients across various locations. This role will require regular travel to client sites, where you will diagnose issues, implem
View Job
It Systems Support Engineer (Support Sorcerer)
Western Cape: Finance Systems Support Lead – Captain Of Suolutions posted by Communicate Finance
Lead a team of Finance Systems Support Analysts to deliver world-class supportManage support calls, maintain SLAs, and provide detailed performance reportingDrive system improvements, testing, and seamless implementationsDevelop and maintain user-friendly
View Job
Finance Systems Support Lead – Captain Of Suolutions
Johannesburg: Cloud Systems Adminstrator And It Support Technician
Hiring: Cloud Systems Adminstrator and Support Technician (Rosebank) Job Summary: We are looking for an intermediate-level Cloud Sysadmin to join our team. This role involves managing cloud environments, enhancing network security, and supporting security
View Job
Cloud Systems Adminstrator And It Support Technician
Johannesburg: Cloud Systems Adminstrator And It Support Technician posted by Curiska
Hiring: Cloud Systems Adminstrator and Support Technician (Rosebank) Job Summary:We are looking for an intermediate-level Cloud Sysadmin to join our team. This role involves managing cloud environments, enhancing network security, and supporting security s
View Job
Cloud Systems Adminstrator And It Support Technician
Johannesburg: System Support And Implementation Specialist posted by Salt Employee Benefits
PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. Th
View Job
System Support And Implementation Specialist