Cape Town: Technical Writer (CPT Onsite) posted by Datafin
Posted on 2025-05-01 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Lead the development and formatting of technical responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other public sector opportunities.
- Produce and maintain product documentation, including user guides, quick-start guides, Standard Operating Procedures (SOPs), and installation manuals.
- Create and manage internal and external documentation for the Glance SaaS platform, as well as integrated hardware and software solutions.
- Translate complex technical material into clear, concise, and audience-appropriate content tailored to different user groups (e.g., Engineers, Field Techs, City officials).
- Collaborate with subject matter experts to source, validate, and update technical content.
- Develop and maintain standard work instructions and documentation that support internal quality and training processes.
- Identify documentation gaps and take initiative to develop content that fills those needs.
- Maintain version control and organize documentation across platforms such as Google Drive and Dropbox.
- Ensure consistency in tone, structure, branding, and terminology across all written materials.
- Use tools such as ChatGPT and other AI platforms to assist in drafting, improving, and brainstorming documentation content.
- Work collaboratively with internal stakeholders across multiple time zones.
- Develop high-quality, audience-appropriate documentation aligned with company standards.
- Translate complex product and technical details into clear, engaging, and accessible content.
- Support the development and submission of highly competitive public sector Requests for Proposals (RFPs) – including strategic planning, writing, and curation of content for government agency bids.
- Empower users and partners through well-organized, useful training and support materials.
- Continuously assess and improve documentation through internal reviews and user feedback.
- Bachelors Degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience.
- 3+ Years of experience as a Technical Writer, Proposal Writer, or similar role.
- Demonstrated experience with technical proposal writing and/or responding to public sector RFPs.
- Proven ability to simplify technical concepts for various audiences.
- Experience producing documentation for both hardware and software (including SaaS products).
- Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills.
- Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools.
- Familiarity with documentation control and content management best practices.
- Proactive and confident in sourcing information and working independently across global teams.
- Must hold a valid South African passport.
- Must reside in Cape Town or be willing to relocate at your own cost (relocation assistance is not provided).
- Must have reliable transport to and from the office. This is an in-office position.
- Required to work adjusted hours (e.g., later start and end times) to accommodate collaboration with U.S.-based managers and teams.
- Strong organizational skills and exceptional attention to detail.
- Must be comfortable working in a dynamic, team-oriented office environment and proactively engaging with others to gather information.
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