Responsibilities/Tasks Requirements Management Lead and facilitate requirements elicitation sessions with client stakeholders through workshops, interviews, and collaborative discussions to ensure comprehensive and accurate requirement gathering. Analyse complex business processes, systems, data flows, and rules to identify improvement opportunities, provide input to inform solution design, and ensure alignment with business objectives. Take ownership of the full requirements lifecycle, including the analysis, capture, refinement, validation, and traceability of requirements using Enterprise Architect (EA) and the company standards. Ensure requirements are complete, consistent, and aligned to business goals, and oversee the creation and maintenance of supporting documentation and artefacts. Lead the verification and validation of built systems by reviewing actual behavior against specified functional requirements and driving resolution of any discrepancies. Guide and mentor Junior Business Analysts in best practices for documentation quality, traceability, stakeholder engagement, and prioritisation based on customer value and delivery impact. Collaborate with cross-functional teams to support effective prioritisation and sequencing of requirements, taking into account business value, technical feasibility, and interdependencies. Analyse and inform of the impact of requirement changes on existing business processes and systems, providing input to support accurate costing. Promote a system-thinking approach by evaluating broader operational context including performance, exception handling, and business continuity when assessing solution options or impacts. Stakeholder Engagement and Communication Build and maintain trusted relationships with diverse stakeholder groups, including clients, business owners, delivery teams, and executives, through clear and consistent engagement. Facilitate alignment between business and technical stakeholders by translating complex business needs and communication into structured, understandable formats for both audiences. Proactively manage stakeholder expectations throughout the project lifecycle by clearly communicating scope, constraints, priorities, and changes. Represent the Business Analysis function in cross-functional forums and workshops with client stakeholders. Navigate conflicting stakeholder perspectives by applying negotiation and conflict resolution techniques to reach practical, value-aligned outcomes. Lead the preparation and delivery of structured presentations, walkthroughs, and feedback sessions to communicate requirements, solution options, and analysis outcomes. Support and guide junior and intermediate BAs on effective stakeholder communication, meeting facilitation, and documentation clarity. Collaboration and Implementation Support Lead or participate in multiple projects by completing and updating necessary project documentation, managing project scope, determining priorities, and ensuring efficient and on-time delivery of project tasks and milestones. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders. Represent client functional requirements throughout all phases of SDLC. Collaborate closely with cross-functional teams to implement the functional requirements, providing necessary guidance during the Development and QA process. New Initiative Scoping and Analysis Support management in new or existing initiatives by way of developing business solution proposals and presenting them to client stakeholders. Identify business opportunities in existing client environment. Define work scope and estimate business analysis effort for new initiatives. Minimum Requirements Tertiary qualification in Commerce, Informatics, Industrial Engineering or Information Systems (or similar). Business Analysis diploma/certification (advantageous) 9 or more years demonstrated experience as a Business Analyst in the functional analysis, design and qualification of large-scale business solutions in a transaction based and message rich business systems environment. Thorough understanding of SDLC and the role of the business analyst in it, from initiation through to transition into the target operational environment. Demonstrated use of business modelling techniques in accordance with BPMN and UML standards. Knowledge of Software testing/QA Demonstrated use of Sparx Enterprise Architect (advantageous) Demonstrated use of Function Point measurement (advantageous) Personal Profile Advanced analytical, problem-solving, and critical thinking skills. Ability to deal with high complexity and integrate information. Possesses a strong quality orientation with a consistent record of identifying and leading process improvements. Excellent communication skills (presentation, written, verbal) with the ability to engage with teams and diverse stakeholders at various levels. Demonstrated experience as a self-starter and thought leader. Adaptable and resilient in dynamic environments, able to shift focus and manage change effectively. Ability to communicate with multiple stakeholders Excellent documentation skills. Attention to detail High relationship awareness and well-developed self-management. Quick learner Team player. Ability to work effectively and collaboratively within a cross-functional team (UX, BA, Engineers/architects, Test Analysts, Devs, PM).

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