Pietermaritzburg: Customer Service Representative posted by Mayfly Agri
Posted on 2025-06-18 00:00:00
| Employer | Mayfly Agri |
|---|---|
| Category | Client Services/Sales Support |
| Location | Kwazulu-Natal / Pietermaritzburg |
Job Summary
- Must have a National Senior Certificate (Matric)
- Minimum 2 years’ experience in customer service or telesales
- Must be proficient with the Syspro system
- Excellent written and verbal communication skills
- Strong administrative and organizational skills
- Ability to solve problems and negotiate
- Good numerical sense and the ability to solve basic mathematical problems
- Must have a valid driver’s license and own reliable transportation
- Must reside in Pietermaritzburg, Camperdown, Cato Ridge, or Pinetown areas
The successful candidate will be responsible for:
- Gaining a thorough understanding of customer needs and ensuring effective support and problem resolution are consistently delivered.
- Directing customer complaints to the appropriate internal personnel and following up until the issue is resolved and the customer is informed of the outcome.
- Handling customer queries promptly and ensuring continuous follow-up communication until the matter is fully resolved.
- Proactively informing customers of any order delays, clearly explaining the reasons, and outlining the steps being taken to expedite delivery.
- Taking full responsibility for processing customer orders and managing all related communications.
- Verifying all incoming orders to ensure accurate data entry.
- Entering orders received via email or phone on the same day and within the required cut-off times.
- Notifying customers if an order cannot be captured within the expected timeframe and providing a clear timeline for completion.
- Providing customers with detailed order confirmations, including information about any out-of-stock items and their expected availability.
- Collaborating closely with the finance team to ensure timely payment of orders, avoiding any delivery delays.
- Ensuring that out-of-stock items do not delay deliveries by dispatching available stock and advising customers to reorder the missing items with an updated delivery schedule.
- Keeping accurate records of products not delivered due to the company’s non-back-backorder policy.
- Recording back-orders in Syspro and taking responsibility for clearing them once the orders are complete.
- Suggesting alternative products when the requested item is unavailable at the time of order processing.
- Ensuring that invoices are finalized before stock is dispatched from any warehouse and confirming that no goods are delivered based on an order or other documents without senior management approval.
- Reserving stock only for orders scheduled for delivery within five working days.
- Maintaining a proactive sales approach by reaching out to customers to secure orders rather than waiting for them to place orders.
- Reviewing customer purchasing history to identify potential sales opportunities.
- Striving to meet sales targets in alignment with business goals.
- Sharing new customer inquiries with the relevant sales representatives to assess potential opportunities.
- Supporting the external sales team through consistent communication and assisting with all customer-related issues.
- Ensuring all administrative responsibilities related to the role are completed accurately and on time.
Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Pietermaritzburg
More jobs in Kwazulu-Natal
Browse Client Services/Sales Support Jobs
Browse Mayfly Agri Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pietermaritzburg: Cabinet Maker & Fitter – Must be experienced. posted by Stylish Kitchens
We looking for Cabinet maker Fitter Joinery, Kitchen cabinet making and fitting.
View Job
Cabinet Maker & Fitter – Must be experienced.
Pietermaritzburg: Professional Carer posted by We Care KZN Professional Home Care
A live on site position for trained and experience care giver to elderly male patient. Must have experience managing catheter for elderly gentleman...
View Job
Professional Carer
Pietermaritzburg: HOUSE SUPERVISOR – this is a live in position posted by CHOC CHILDHOOD CANCER FOUNDATION SOUTH AFRICA
To supervise patient admissions to the house in conjunction with the relevant hospital and CHOC staff. To ensure that the CHOC house policy and house...
View Job
HOUSE SUPERVISOR – this is a live in position
Pietermaritzburg: Ruminant Technical Manager
Our client based in Pietermaritzburg is seeking an experienced Ruminant Technical Manager . Requirements A minimum of a BSc. Agriculture degree Experience...
View Job
Ruminant Technical Manager
Pietermaritzburg: CCTV Technician- Pietermaritzburg
Responsibilities Manage and maintain the effective operations of the CCTV section strictly in accordance with company policies and procedures and gaming...
View Job
CCTV Technician- Pietermaritzburg
Pietermaritzburg: Software Developer
Minimum Requirements Minimum 3 years work experience within a Software Development or similar capacity Must have a Degree, Diploma or relevant Qualification...
View Job
Software Developer
Pietermaritzburg: Production Manager
Key Responsibilities Manage all activities within the Production area , ensuring smooth, efficient, and safe operations Monitor and control daily production...
View Job
Production Manager
Pietermaritzburg: Tracking Technician
Requirements Technical diploma or certification in Electronics, IT, Auto Electrical, or a related field is an advantage. 12 years of experience in...
View Job
Tracking Technician
Pietermaritzburg: Senior Account Supervisor
Our client in the hospitality industry is seeking an experienced Senior Account Supervisor to join their team, preferably with a background in the fast-food...
View Job
Senior Account Supervisor
Pietermaritzburg: Sales Engineer
25 years of experience in technical sales or engineering roles in a manufacturing or mechanical context. Understand and analyse customer technical needs and...
View Job
Sales Engineer
Pietermaritzburg: Technical Advisor Poultry
Minimum requirements for the role Ideally have a tertiary qualification in Biochemistry, Microbiology, Entomology, Food Technology or similar Laboratory...
View Job
Technical Advisor Poultry
Pietermaritzburg: Trainee Sales Agent
Have you recently passed Matric and looking for an opportunity to make money whilst learning and growing in the sales industry? We are looking for entry...
View Job
Trainee Sales Agent
Pietermaritzburg: Systems Officer
PMB based national concern are looking for a Systems Officer to join their team. The successful candidate will be responsible for Maintaining all systems...
View Job
Systems Officer
Pietermaritzburg: Agri-Nutrition Graduate
Ability to read, speak, and understand Afrikaans Matric Grade 12 Certificate BCom or BSc in Agriculture, Agri-Nutrition, or a related field Valid drivers...
View Job
Agri-Nutrition Graduate
Pietermaritzburg: Sustainability Consultant
Minimum Requirements BSc Honours Degree in an environmental discipline MSc advantageous. Minimum five 5 years relevant environmental consulting experience....
View Job
Sustainability Consultant
Pietermaritzburg: Business Manager
Job Title Business Manager Location KZN Midlands Position Type Full-time Company Overview Our client has the opportunity for a results-driven, hands-on...
View Job
Business Manager
South Africa: DENTAL ASSISTANT | PIETERMARITZBURG, KZN
An established Dental Practice in Pietermaritzburg, KwaZulu-Natal needs a full-time HPCSA Registered Dental Assistant to join their team as soon as...
View Job
DENTAL ASSISTANT | PIETERMARITZBURG, KZN
Pietermaritzburg: SHEQ MANAGER KWAZULU-NATAL MIDLANDS
RedCat Recruitment is seeking a trade tested SHEQ MANAGER for a well-established, growing concern, position based in the KwaZulu-Natal Midlands area. JOB...
View Job
SHEQ MANAGER KWAZULU-NATAL MIDLANDS
South Africa: DENTIST | PIETERMARITZBURG, KZN
An upmarket Dental Practice in Pietermaritzburg , KwaZulu-Natal, requires a skilled, HPCSA Registered Dentist to join their team. Are you a skilled, Dentist...
View Job
DENTIST | PIETERMARITZBURG, KZN
Pietermaritzburg: IT Sales Representative
Requirements A Degree or relevant qualification in IT, Computer Science, Software Development, or a related field. 2 years of experience in technical...
View Job
IT Sales Representative
Pietermaritzburg: Sales Manager-Software Development
Requirements Bachelors degree in Business, IT, Computer Science, or a related field. Minimum 35 years of experience in B2B software sales, with at least 2...
View Job
Sales Manager-Software Development
Pietermaritzburg: Design Engineer
Requirements 5- 10 years exprience Develop detailed mechanical designs using CAD software. Collaborate with RD, production, and quality teams to ensure...
View Job
Design Engineer
Pietermaritzburg: Fitter
Requirements Qualified Fitter and TurnerMaintenance Fitter. Assisting with and overseeing production run setups. Overseeing that quality standards are...
View Job
Fitter
Pietermaritzburg: ADMINISTRATOR / PERSONAL ASSISTANT
RedCat Recruitment is seeking an experienced ADMINISTRATOR PERSONAL ASSISTANT for a well-established company based in Pietermaritzburg, KwaZulu-Natal....
View Job
ADMINISTRATOR / PERSONAL ASSISTANT
Pietermaritzburg: Sales Representative-Software Development
Requirements - A Degree or relevant qualification in IT, Computer Science, Software Development, or related field. - Basic understanding of software...
View Job
Sales Representative-Software Development