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Johannesburg: Manager – Risk Collections

Johannesburg: Manager – Risk Collections

Posted on 2025-07-31 00:00:00

Employer Unspecified
Category Accounting / Finance
Location Gauteng  / Johannesburg

Job Summary

Our client is recruiting a Manager: Risk Collections to lead their internal collections team and oversee relationships with key external partners in the recovery ecosystem. This is a pivotal role where you will drive collections performance, optimise recovery strategies, and maintain compliance with regulatory frameworks all while preserving positive client relationships. This role is based in Bruma, Johannesburg East. Key Responsibilities: Lead, coach and develop a high-performing team of internal collections specialists. Design and implement collections strategies that align with business goals and regulatory standards. Oversee daily, weekly, and monthly performance targets, ensuring maximum recovery of outstanding debt. Assess broken PTP (Promise to Pay) accounts and recommend suitable actions aligned with company policy. Liaise with customers professionally to negotiate settlements and manage disputes to maintain service excellence. Work closely with departments such as Legal, Claims and Customer Service to resolve complex recovery cases. Ensure accuracy and timeliness in collections documentation and reporting. Manage relationships with external debt collectors (EDCs), ferriers, and third-party administrators to optimise outsourced collections. Audit EDC performance against SLAs and ensure compliance with the Debt Collectors Act. Handle settlement proposals, manage write-offs, and ensure sound risk administration practices. Drive continuous improvement in call quality and customer interaction across the team. Provide accurate and timely reports to senior management and assist with executive-level tasks when required. Requirements: Relevant qualification in Finance/Risk Management. Proven experience in a senior collections or risk recovery role, with exposure to both internal teams and third-party collections. Strong leadership, communication and conflict resolution skills. In-depth knowledge of collections legislation, including the Debt Collectors Act. Analytical mindset with experience in reporting, systems management (e.g. Excalibur), and collections performance optimisation. Ability to work cross-functionally and manage multiple stakeholder relationships effectively.

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