To ensure that the project adheres to Agile principles, managing administrative tasks, and supporting the project team to deliver value and benefits. 3 year Degree in relevant Field/BCOM degree in IT. Certification in Scrum (e.g., Certified ScrumMaster) or project management (e.g., PMP, PRINCE2). Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM). SAFe certification and Kanban certification are a plus. Experience with Agile and Scrum methodologies. 5-8 years of relevant experience. Use Azure Boards to manage product backlogs, sprint backlogs, and task Proven experience as a Scrum Master and/or Project Administrator for large-scale IT projects. Ability to work collaboratively with cross-functional teams. Prior knowledge of Agile project management tools Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques Planning and problem solving with product management and delivery teams Strong understanding of Microsoft Dynamics 365 and its applications. Ability to manage risks and drive change in a complex organisational environment. Strong organisational and problem-solving abilities Allocate team capacity and track availability during sprint planning Pipelines: Collaborate with DevOps engineers to set up automated builds and deployments. Release Gates: Ensure quality checks before production releases. Environment Visibility – Track which features are deployed where Coordinate with QA to manage test cases and track results. Security Policies: Monitor compliance with organizational standards Facilitate and coordinate Agile Scrum processes Facilitate Scrum events, including daily standups, sprint planning, sprint reviews, and retrospectives. Coach the team on Scrum practices and principles, promoting self-management and crossfunctionality. Identify and remove impediments that hinder the team’s progress. Identify and troubleshoot obstacles that are hindering the team’s progress. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers. Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines. Ensure that the team follows the Scrum framework and adheres to Agile principles. Provide support to the Development Team to help them create high-value products. Ensure the team works collaboratively and efficiently to deliver high-quality products. Track KPIs and help teams deliver high-quality products/solutions on time. Remove obstacles to the Development Team’s progress Coach the Development Team in organisational environments in which Scrum is not yet fully adopted and understood. Provide support to the Product owner in managing the product backlog and ensuring clear and concise backlog items. Support the Product Owner Promote continuous improvement by encouraging the team to reflect on their processes and make improvements. Promote continuous improvement through retrospectives and feedback sessions. Communicate project status, risks and issues to stakeholders. Help the Scrum Team understand the need for clear and concise Product Backlog items. Ensure that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible. Find techniques for effective Product Backlog management. Understand product planning in an empirical environment. Ensure the Product Owner knows how to arrange the Product Backlog to maximise value. Together with the Product Owner and Development Team, reviews and develops the scrum artifacts including product backlog and sprint backlog Enables the delivery of complex solutions and products. Ensure all scrum-based activities are completed on time. Define and organise Scrum roles, sprint planning, daily scrum/ standups, sprint reviews and sprint retrospectives. Responsible for keeping the Scrum moving, and continuously reporting on developments, celebrating successes, and defining, understanding and resolving roadblocks. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team. Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organisational project or product teams. Resolves team obstacles with other Scrum Masters to increase the effectiveness of the application of Scrum in the organisation. Promote continuous improvement through retrospectives and feedback sessions .  Perform Project Administrator Responsibilities: Assist the Project Manager with administrative duties and processes. Schedule meetings, keep minutes, and ensure follow-up on action items. Break down the project into manageable tasks and set timeframes. Prepare and distribute project materials, including reports and documentation. Track project progress, budgets, and expenditures. Maintain compliance with regulations and organisational policies. Provide Implementation Support: Collaborate with stakeholders to gather requirements, provide updates, and ensure alignment with business objectives. Monitor project performance and outcomes to ensure quality and success. Communicate project status, risks and issues to stakeholders. Support change management activities, including communication plans and resistance management. FUNCTIONAL COMPETENCIES Strong Business Analysis Skills Excellent oral and written communication Outstanding communication, facilitation, negotiation, and coaching skills Excellent leadership, and stakeholder management skills. Strong strategic thinking and problem-solving abilities Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc. Excellent Project management Stakeholder Management and customer focus Understanding of Office 365 and SAP/ other ERP technologies Strong understanding of Microsoft Dynamics 365 and its applications. Report writing and presentation skills Strong organisational and documentation skills Broad understanding of information technology topics BEHAVIOURAL COMPETENCIES Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders Excellent communication, analytical, and problem-solving skills Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change Relationship and Networking skills Collaboration Skills Persuading and Influencing skills

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