Only applications through Dittohire will be considered. DO NOT send your CV/job application via email JOB PURPOSE The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth. KEY RESPONSIBILITIES Team Leadership & Management Lead, mentor, and manage the performance and professional development of the Business Intelligence team. Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution. Foster a collaborative environment that encourages knowledge sharing and high performance. Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members. Application Support Management Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems. Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries. Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training. Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution. Manage communication with business users regarding ticket status, resolution timelines, and system outages. System Development Lifecycle (SDLC) Management Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria. Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems. Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements. Plan and execute seamless system deployments and deliver effective user training programs. Strategic Project Development & Execution Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage. Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies. Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives. Business Intelligence & Data Governance Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis. Support and contribute to the company’s Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data. Assist business with complex excel analysis. QUALIFYING CRITERIA Education: Bachelor’s degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous. A minimum of 8 years of experience in a business analysis, systems analysis, or related role. At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals. Demonstrable experience managing the full project lifecycle for software or system implementations. Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI) Solid understanding and practical experience with Master Data Management (MDM) principles. Strong troubleshooting skills and root-cause analysis ability. Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Working knowledge on translating business needs into technical specifications. Experience in report writing and executive feedback. Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable. QUALIFYING ATTRIBUTES Leadership: Strong ability to lead, inspire, and develop a high-performing team. Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change. Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems. Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels. Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels. Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team. We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful. Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

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