South Africa: Training Officer

Planet Fitness is looking for a training Officer who will be responsible for designing, developing, and delivering effective training programs that enhance employee skills, performance, and service excellence. This includes writing training material, developing assessments, and using innovative facilitation methods to ensure engaging and impactful learning experiences. 1. Training Design & Development Research, design, and write comprehensive training materials, manuals, and e-learning content aligned with company standards and objectives. Develop practical assessments, quizzes, and evaluation tools to measure learning outcomes and competency levels. Continuously update training content to reflect new procedures, policies, and industry best practices. Collaborate with subject matter experts (SMEs) to ensure technical accuracy and relevance of all materials. 2. Facilitation & Delivery Facilitate engaging training sessions for new and existing employees using innovative methods (interactive workshops, simulations, digital tools, etc.). Adapt facilitation style to suit various learning needs and levels across the organization. Conduct refresher and upskilling sessions to ensure consistent performance standards. Evaluate training sessions through participant feedback and post-training assessments. 3. Learning Innovation & Improvement Integrate creative and modern learning techniques such as gamification, blended learning, and microlearning. Use digital platforms and tools (e.g., LMS, Canva, PowerPoint, video, or virtual classrooms) to enhance learning engagement. Identify opportunities to improve the training process, delivery methods, and learner experience. 4. Monitoring, Reporting & Evaluation Track attendance, completion, and assessment results for all training programs. Measure the effectiveness of training interventions and provide recommendations for improvement. Maintain accurate and up-to-date training records, reports, and feedback summaries. Support audits and compliance requirements related to training documentation. Knowledge of Seta submissions. 5. Collaboration & Support Work closely with managers and department heads to identify training needs and performance gaps. Support onboarding and induction programs for new staff. Assist in the rollout of company-wide learning initiatives and campaigns. Qualifications & Experience National Diploma or Degree in Training & Development, Education, Human Resources, or related field. Minimum 24 years experience in training design and facilitation. Proven experience in writing training material and assessments. Certification as a facilitator, assessor, or moderator (ETDP SETA accreditation advantageous). Experience in using digital learning platforms and authoring tools preferred.