Location: Pretoria, South Africa

Salary: R17 000 p.m plus incentive to a maximum of R3000 per month

Our client in the Insurance industry is looking for an Administrator Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.

Key responsibilities

1. Provide quality administration service in respect of Quality Assurance

• Contribute to the implementation of a quality assurance process within the call centre
• Assess calls and achieve set assessment target
• Manage the AVS (Account Verification System) process (all batches / admin / reporting)
• Provide feedback for coaching of call centre staff based on quality issues identified
• Identify risks, contribute to action plans and monitor the progress of these
• Provide feedback for coaching of call centre staff based on quality issues identified
• Identify risks, contribute to action plans and monitor the progress of these
• Provide input to process and system enhancements, especially in support of product, process or quality issues
• Ensure that quality assurance is aligned with service / sales standards within the operational environment
• Contribute to monthly / weekly quality reporting
• Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
• Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
• Adhere to agreed process in order to deliver targeted operational results
• Comply with corporate governance policies, procedures and standards
• Performing investigations and ad-hoc projects

1. Fit and Proper Requirements

• Adhere and comply to FSB board notice in terms of FAIS

Requirements

• Matric
• Registration as an Employee Representative (FSB)
• Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
• Regulatory Examination Level 1: Representatives (RE5)
• 1 to 2 Years’ in Quality Assurance in the Insurance Industry
• Excel reporting
• Legislation
• Life Insurance Industry

Send your CV and latest pay slip to *****@*****.co.za

ATripleA Recruitment and Temps

www.********.co.za

Industry: Insurance

Location: Pretoria

Salary: R19 000 p/m

Our client in the insurance industry is looking for an Administrator: Quality Assurance to provide quality administration service in respect of quality assurance that results in the improvement of service and sales.

Key Responsibilities:

1. Provide quality administration service in respect of Quality Assurance

• Contribute to the implementation of a quality assurance process within the call centre
• Assess calls and achieve set assessment target
• Keep record of sampled calls
• Provide feedback for coaching of call centre staff based on quality issues identified
• Identify risks, contribute to action plans and monitor the progress of these
• Training of new consultants on QA related standards
• Provide input to process and system enhancements, especially in support of product, process or quality issues
• Ensure that quality assurance is aligned with service standards within the operational environment
• Contribute to monthly / weekly quality reporting
• Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
• Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
• Adhere to agreed process in order to deliver targeted operational results
• Comply with corporate governance policies, procedures and standards Performing investigations and ad-hoc projects

Minimum Requirements:

• Matric
• Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
• Registration as an Employee Representative (FSB)
• Regulatory Examination Level 1: Representatives (RE5)
• 1 to 2 Years’ in Quality Assurance in the Insurance Industry
• Excel reporting
• Experience in Category A and B1

Send your CV and latest pay slip to *****@*****.co.za

AtripleA Recruitment and Temps

www.********.co.za