Cape Town: Meetings And Events Reservations Agent posted by HotelJobs

A large four-star hotel in Cape Town is seeking a dedicated Meetings and Events Reservations Agent to join its team. This position requires excellent organisational skills and the ability to manage multiple client requirements with precision.

Duties and Responsibilities:

• Handle all incoming meeting and event enquiries via email, telephone, and online platforms in a timely and professional manner

• Prepare detailed quotations, contracts, function sheets, and pro-forma invoices for clients

• Ensure that all details relating to group bookings and events are accurately captured on the reservations system

• Maintain regular communication with clients to confirm requirements, changes, and special requests

• Coordinate with departments including F&B, banqueting, housekeeping, and front office to ensure all arrangements are seamless

• Monitor and update event diaries and booking systems to avoid duplication or conflicts

• Proactively upsell hotel services, packages, and facilities to maximise revenue

• Assist with billing queries and ensure correct charges are applied

• Prepare weekly and monthly reports on reservations, revenues, and cancellations

• Maintain accurate filing and record keeping for all bookings and correspondence

• Provide administrative support to the events team and assist in operational set-up when required

Requirements:

• Previous experience in hotel reservations, and events (minimum of 2 years, 4* or 5* property)

• Knowledge of hotel reservation systems and MS Office applications

• Excellent communication and interpersonal skills, both written and verbal

• Strong organisational skills and the ability to prioritise under pressure

• A guest-focused attitude with high attention to detail

• Ability to work flexible hours when required

To apply, please upload a copy of your updated CV and recent profile photo along with any written or telephonic reference.