Somerset West: Training Support Consultant

Training Support Consultant (POS 24009) Somerset West R 20 000 to R 23 000 per month Requirements: Training or consulting experience Bachelor’s Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages Excel proficiency intermediate Customer service / support experience will be advantageous Responsibilities: Creating and managing training plans with customers Reporting on training progress of all customers that is in training Work directly with client to effectively coordinate each training project to completion. Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track. Provide system training to customers Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system Assist with preparing data and uploading on to the system for new customers Closing Date: 28 February 2024