Duties:
 
Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.
Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.
Provide detailed information about the hotel’s amenities, services and local attractions to enhance guest experiences.
Respond promptly and courteously to guest inquiries, requests and concerns, resolving issues to ensure complete guest satisfaction.
Manage guest accounts, handling billing and payment processes accurately.
Collaborate closely with other hotel departments to coordinate guest services and special requests.
Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.
Uphold the hotel’s high standards of hospitality, professionalism, and guest engagement.
 
Requirements:
 
Grade 12
A formal hospitality qualification
Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.
Exceptional communication and interpersonal skills, with a strong focus on guest service.
Proficiency in hotel management software and Microsoft Office applications.
Strong organizational abilities, attention to detail, and multitasking skills.
Positive attitude, adaptability, and willingness to exceed guest expectations.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Duties:
 
Provide a warm, professional welcome and ensure guests enjoy a memorable stay.
Manage check-in, check-out, room assignments and key handling according to standards.
Handle guest inquiries, requests and complaints with professionalism and discretion.
Maintain guest confidentiality and ensure VIP guest recognition.
Ensure guest history, arrivals, and special requests are accurately recorded in the system.
Liaise with Housekeeping and other departments to ensure rooms are prepared as required.
Adhere to financial and audit procedures, including accurate cash-ups and reporting.
Promote hotel services, facilities and events; actively up-sell rooms and outlets.
Attend daily briefings, share guest feedback and report issues to supervisors.
Ensure work areas, records and systems (Opera PMS) are properly maintained.
Maintain professional appearance, punctuality and adherence to grooming standards.
Comply with all health, safety, fire and hygiene regulations as well as company policies.
Attend training and departmental meetings as required.
Remain flexible to support other areas of the business when needed.
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
At least 2+ years’ experience in Front Office in a 4 / 5* Hotel environment
Excellent verbal and written communication skills.
Strong customer service orientation with a professional telephone manner.
Ability to adapt to different guest needs with patience, tact and problem-solving skills.
Ability to multitask and remain calm under pressure.
Computer literacy: Opera PMS experience is an advantage.
Accuracy, attention to detail, and a methodical approach to tasks.
Friendly, polite, reliable, and trustworthy.
High standard of professionalism, confidentiality, and integrity.
Flexible attitude toward work and willingness to assist in other areas when required.