Johannesburg: Senior Network & IT Support Technician – Johannesburg

Senior Network & IT Support Technician – Johannesburg Join a dynamic IoT and service management tech company driving customer experience innovation. Remote (Johannesburg-based) | R20,000 – R30,000 (experience dependent) About Our Client Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback. Their systems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid-back, mixed environment where humour and accountability go hand in hand. The Role: Senior Network & IT Support Technician You’ll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands-on, senior-level role suited to someone who thrives in a self-managed, remote setup while ensuring reliable system performance and client satisfaction. Key Responsibilities Oversee installation, maintenance, and support of all client systems in the region Manage network configurations, troubleshoot hardware/software issues, and perform system diagnostics Liaise with the scheduling team to plan site visits, maintenance, and client support activities Maintain accurate service records and documentation of call cycles and site visits Provide remote support to clients and internal teams when required Ensure system uptime and proactively identify technical risks or performance issues About You 5 years of experience in IT or network support (field or remote) Strong troubleshooting, hardware, and IoT systems background Confident working independently and managing priorities remotely Valid drivers licence (essential) company vehicle provided for installations Excellent communication skills and a practical, reliable work ethic Comfortable with Google Workspace and reporting tools South African citizen with a clear criminal record