Cape Town: E-commerce Operations Coordinator posted by Kinesis Holdings

December 19, 2025 Jobs in Cape Peninsula

Kinesis Holdings

Western Cape

Call Centre

Job Description

Key Responsibilities:

Process customer orders accurately and efficiently through the order management system.

Collaborate with the warehouse team to ensure timely order fulfilment and shipment.

Resolve order discrepancies and address customer inquiries related to order status.

Generate and analyse reports to identify trends and areas for process improvement.

Assist in implementing and optimising order processing procedures

Coordinate with other departments to ensure smooth order flow and customer satisfaction

Qualifications:

High school diploma or equivalent; degree in Business Administration or related field preferred

Experience in e-commerce order management or related roles

Proficient in Microsoft Office Suite, especially Excel

Strong attention to detail and ability to multitask in a fast-paced environment

Excellent communication and interpersonal skills

Problem-solving aptitude with a proactive approach to improving processes

Basic understanding of supply chain and logistics principles

Desired Skills:

Knowledge of warehouse operations and shipping procedures

Familiarity with customer service principles and practices

Basic data analysis skills

Safe & secure application process

View Job Johannesburg: Actuarial Systems Analyst posted by Hire Resolve

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Tagged Call Centre, Kinesis Holdings

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