• Record all incidents.
• Ensure compliance to Company’s disciplinary code. 
• Ensure that all Company/Client SOPs are followed.
• Manage the email address adhoc request.
• Communicate by telephone with external and internal client.
• Manage all details/ incident on the monitoring platforms. 
• Keep record on Excel and word documents. 

 
Preferred qualifications/attributes/skills: 

• PSIRA- Grade A
• Grade 12 or equivalent qualification.
• Excellent written & verbal communication skills. 
• Experience in the following platforms/systems will be to you advantage; CiiMs, Proof 360, Netcool, Google Earth, Synapse, Signal Tower, I-Crypto/VAMS
• Fetch OSS.
• Incident management.
• Incident analysis within BTS environment. 
• Any other alarm monitoring platform experience will be advantageous. 
• Ability to work independently and under pressure. 
• Clean disciplinary and criminal record.
• Willing to undergo polygraph testing.
• Bilingual (English and any other South African Language). 
• Proficient in Microsoft Office package.
• Outlook is essential.
• Experience with Excel
• Experience with Microsoft 
• Ability to follow instructions.
• Ability to capture correct information.
• Ability to communicate clients request correctly.

• Alarm monitoring and dispatching armed response.
• Accurate and detailed reporting on incident management systems
• Communicating with service providers; technicians and management
• CCTV monitoring, analyzing incidents, and actioning accordingly
• Tracking of client assets
• Answer incoming telephone calls

Preferred qualifications/attributes/skills:

• Good communication skills – verbal and written.
• Bilingual – English and any other South African Language
• Computer Literate (MS Office)
• Alarm Monitoring (Listener, PSiM, NetCool, CiiMS)
• Previous Emergency Control Room (Alarm Monitoring) / CCTV experience (5 – 7 Years)
• Grade 12
• PSIRA Registered Grade A
• No Criminal, disciplinary, or bad credit record
• Ability to work under pressure.
• Work shifts; weekends and public holidays
• Preferably no underlying medical conditions
• Sober habits
• Must be Vaccinated
• Must be a South African Citizen
• Own reliable transport