Johannesburg: Prestige Retail Sales Store Manager posted by WMS Secure

An exclusive company is seeking a Prestige Retail Sales Store Manager that will oversees= the daily operations of a high-end retail store, ensuring exceptional customer service, strong sales performance, and a premium brand experience. This role requires strong leadership, commercial awareness, and the ability to uphold luxury retail standards.

Required Skills & Competencies

• Strong leadership and people-management skills.

• Excellent communication and customer engagement abilities.

• High-level sales skills with a results-driven mindset.

• Strong organisational and problem-solving capabilities.

• Ability to operate under pressure in a busy retail environment.

• Professional appearance aligned with a prestige brand.

Qualifications & Experience

• Matric / Grade 12 (required).

• Retail or business management qualification (advantageous).

• 35 years experience as a Store Manager or Senior Assistant Manager in a prestige or high-end retail environment.

• Proven track record of achieving sales targets.

• Experience managing staff in a fast-paced retail environment.

Key Duties & Responsibilities

Operations & Store Management

• Oversee the full day-to-day operations of the store.

• Ensure store presentation, merchandising and housekeeping meet prestige brand standards.

• Manage stock levels, shrinkage, and inventory accuracy.

• Implement store policies, SOPs and compliance requirements.

• Ensure all point-of-sale and till operations run smoothly.

Sales & Customer Experience

• Drive sales targets and maximise profitability.

• Deliver a premium customer service experience aligned with the brands image.

• Implement sales strategies, promotions, and upselling initiatives.

• Handle customer concerns professionally and efficiently.

Team Leadership

• Lead, motivate, and supervise the sales team.

• Conduct staff training on sales techniques, product knowledge, and customer service.

• Schedule staff shifts and ensure optimal floor coverage.

• Conduct performance reviews and enforce disciplinary procedures where necessary.

Financial & Reporting

• Track daily/weekly/monthly sales performance and KPIs.

• Analyse store performance data and prepare management reports.

• Manage budgets, expenses, and controllable costs.

• Ensure accurate banking and cash-handling procedures.

Brand & Visual Merchandising

• Coordinate with marketing and VM teams to execute campaigns.

• Maintain a luxury atmosphere through display, ambience and product organisation.

• Ensure brand integrity across all customer touchpoints.