Hire Resolve’s client is looking for an IT Support Technician to join their team in Cape Town, WC. The IT Support Technician will play a vital role in maintaining the IT systems and providing exceptional technical support to internal users. You will be responsible for troubleshooting issues, implementing solutions, and ensuring that all IT equipment and software are functioning optimally.

Responsibilities: 

• Troubleshoot and resolve hardware and software issues for end-users.
• Install, configure, and maintain the operating systems and software applications.
• Provide technical support in person, via phone, or remotely.
• Maintain inventory of IT equipment and software licenses.
• Assist in network monitoring, user account management, and IT projects.
• Document technical procedures and user guides for support processes.
• Work closely with IT Teams to ensure systems are updated and maintained.
• Participate in training and onboarding for new staff as needed.

Requirements: 

• Matric / Grade 12 or equivalent qualification essential
• Minimum 3 years relevant experience in a similar role
• Good understanding of MS Server software and management thereof.
• Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.) Skills Required
• Understanding of Server software, its implementation and maintenance
• Knowledge of Active Directory on MS Server
• Creating of Users/Roles in a Domain environment
• Understanding of TCP/IP
• Strong Problem solving & Analytical skills
• Technical understanding of IT infrastructures
• Good knowledge of PC’s/Printers and fault finding
• Communication skills (Verbal and Written)

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Gaby Turner at *****@*****.co.za or Carmen Schafer at *****@*****.co.za
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

We’re looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance
• Skills & Attributes
• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

We’re looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance
• Skills & Attributes
• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

We’re looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance
• Skills & Attributes
• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

We’re looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance
• Skills & Attributes
• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

We’re looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance
• Skills & Attributes
• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring smooth communication and technical support for both internal teams and external stakeholders. This is an exciting opportunity to support a dynamic, fast-paced environment with cutting-edge IT solutions.

Responsibilities

• Troubleshoot and resolve desktop support issues.
• Install and configure software, hardware, PCs, and laptops.
• Ensure systems are backed up and maintained properly.
• Document all tasks and duties related to IT support.
• Provide remote management and support services.
• Manage relationships with stakeholders, including suppliers and ISPs.
• Offer first-line support by addressing frequently asked questions.
• Maintain and update the website with product details and industry news.
• Develop and maintain the management reporting application.

Requirements

• IT-related degree or diploma. (Advantageous)
• Experience with web development platforms or languages.(Advantageous)
• Understanding of Server software implementation and maintenance.
• Knowledge of Active Directory on MS Server.
• Experience with creating Users/Roles in a Domain environment.
• Understanding of TCP/IP.
• Strong problem-solving and analytical skills.
• Technical knowledge of IT infrastructures.
• Proficient in PC and printer troubleshooting and fault-finding.
• Strong communication skills (both verbal and written).

Benefits

• Salary: negotiable

 

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Carmen Schafer or Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.