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Gauteng: OSM Team Lead posted by Creative Leadership Solutions

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Job Description

Vacancy:  OSM Specialist
We are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members. Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.

REQUIREMENTS
Minimum education (essential):

  • National Senior Certificate

Minimum applicable experience (years):

  • 3 years

Required nature of experience:

  • Data Capturing
  • Client Engagement
  • Administration
  • Experience in managing Per Hand School Setups

Skills and Knowledge (essential):

  • Proficient in d6 systems and related modules (Plus and Smart Systems)
  • Remote technical support and troubleshooting
  • Strong attention to detail and analytical skills
  • Clear and professional communication (written and verbal)
  • Computer Skills:
    • MS Office Suite
    • Google Suite

Other:

  • Based in Gauteng
  • Own transport and license
  • Proficiency in Afrikaans and English

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)

  • Execute product-specific Setups accurately.
  • Provide ongoing product support and troubleshooting
  • Verify data integrity and confirm compliance with school requirements.

Client Support & Engagement (20%)

  • Attend client meetings with OSM Team Lead or Functional Owner.
  • Provide solutions within scope.
  • Respond to client queries on relevant platforms in a timely and professional manner

Training & Knowledge Sharing  (5%)

  • Assist in internal team upskilling by providing module icon training.

Process Improvement & Initiative (10%)

  • Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
  • Maintain and update internal manuals and guides.
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System Monitoring & Reporting (10%)

  • Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

Collaboration & Teamwork (5%)

  • Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Remuneration Offered

  • Market related

About Client Services/Sales Support Jobs in Gauteng

In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.

Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.

Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.

Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.

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In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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