Job Description
About the Role
We are seeking a skilled Finance and Billing Support Specialist to join our team. As the expert for all pre- and post-purchase inquiries related to payment services, shipping, refunds, and order status, you will be responsible for handling customer support through email. Your excellent analytical and problem-solving skills will be instrumental in resolving complex disputes and investigating missing items or damaged goods.
Key Responsibilities
- Handle payment, shipping, and dispute resolution for customers primarily through email.
- Clearly communicate company policies and guide users through complex transaction processes.
- Document every interaction accurately using our CRM system.
- Take ownership of complex post-purchase claims, including missing items or items that are damaged or not as described.
- Investigate disputes thoroughly, using multiple data points to find fair, efficient, and satisfactory outcomes.
- Ensure all resolutions strictly follow company guidelines.
Requirements
- C1-C2 German language proficiency is required (near-native/fluent).
- A minimum of 3 years of hands-on experience in transaction support, payments, e-commerce dispute resolution, or a contact center environment.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency with CRM systems for case management and tracking.
- Practical working knowledge of online payment processes, refunds, and shipping logistics.
Qualifications
- Completed Bachelor’s degree in a relevant field (if applicable).
Salary & Benefits
- Contract Position. Full-time, 8-hour shifts, Monday-Friday. Flexibility is required as shifts are scheduled within business hours (7 am – 12 am SAST). Reliable internet with a minimum 30 Mbps download speed is required (equipment is supplied).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Gauteng
In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.
Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.
The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.
Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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