Job Description
About the Role
We are seeking a reliable and experienced Porter to join our team at Lewis Stores (PTY) Ltd in Cape Town. As a Porter, you will be responsible for delivering goods and products to customers, maintaining a safe working environment, and providing excellent customer service. If you have a valid driver’s license, suitable experience in deliveries or transportation work, and a strong service orientation, we encourage you to apply.
Key Responsibilities
- Vehicle Maintenance Check
- Delivery Merchandise/ Customer Service
- Working with people
- Customer Service
- Compliance
- Ensure the vehicle is always clean, inside and out.
- Ensure loading deck is cleared and clean to support speedy loading and deliveries.
- Review vehicle performance and provide manager with feedback to ensure that the vehicle is well maintained, and to schedule repairs and service bookings.
- Ensure that the name and telephone number of the tracking system company are available so that incidents can be reported to this number and to the Police immediately.
- Ensure that the vehicle is parked overnight at a safe place decided upon by your Manager and return the petrol card immediately upon return to the branch.
- Ensure that all merchandise being transported to and from the shop be checked by either the Stock Clerk or the Manager, making sure that the correct stock is delivered to the correct customer and ensure that the Porter safe guards the merchandise.
- Perform all the checks as listed under “Vehicle Maintenance” in the company’s vehicle handbook and log all variances of performance or appearance.
- Ensure that merchandise is properly loaded and fastened on to the vehicle.
- Clearly identify oneself and the company to the customer, manage the offloading and represent the company through supportive and friendly customer service; while ensuring the correct products are delivered.
- Assist the customer by placing the delivered merchandise correctly in the customer’s home and contact the Manager from the customer’s home if anything is incorrect to give the customer peace of mind and to manage queries.
- Support customer complaints, where they are impacted by your department toward resolution according to acceptable resolution norms.
- Escalate long outstanding issues to the BM and Regional Controller to support management of issues.
- Ensure safe working environment, through maintaining housekeeping standards, management, and adherence to risk assessments, and taking responsibility for health and safety concerns within section/department and particularly on the road.
- Follow all rules of the road and do not give lifts to strangers.
Requirements
- Matric
- Driver licence: B
- English
- Clear criminal record
Qualifications
–
Salary & Benefits
No information available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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