Job Description
About the Role
Craven Cottage CC is seeking a highly organized and customer-focused Spa Receptionist to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities
- Greet all guests in a warm, friendly, and professional manner.
- Handle check-ins, check-outs, and appointment confirmations.
- Provide detailed information on spa treatments, therapists, products, and promotions.
- Ensure guests complete all required consultation forms.
- Assist guests with special requests, queries, and preferences.
- Maintain a calm and hospitable atmosphere in the spa reception area.
Requirements
- Grade 12 / Matric (required).
- Spa or wellness environment experience (preferred).
- Training or certification in customer service or front desk operations (advantageous).
- Knowledge of spa treatments, products, and terminology (advantageous).
- Previous experience with booking systems or POS software.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
Qualifications
- Completed Grade 12 / Matric.
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sport and Fitness Jobs in Western Cape
The Western Cape is home to a thriving sport and fitness industry, with numerous opportunities available for professionals in this field. Typically, the job market trends in this sector are driven by an increasing demand for health and wellness services, as well as a growing interest in sports tourism and events. As a result, many organizations in the region are looking to hire staff who can support these growth areas.
When it comes to salary expectations, it’s common for sport and fitness professionals in the Western Cape to earn salaries within broad ranges of R400 000 to R800 000 per annum, depending on factors such as level of experience, company size, and industry sector. However, please note that actual salaries can vary significantly depending on these factors, and should not be taken as an accurate representation of what you may expect.
In terms of skills, common requirements for sport and fitness roles in the Western Cape typically include a degree or diploma in a relevant field such as exercise science, sports management, or physical education. Other essential skills often include communication and interpersonal skills, physical fitness knowledge, and experience working with groups or individuals. Additionally, many organizations value professionals who have certifications in areas such as coaching, personal training, or sports massage.
The sport and fitness industry in the Western Cape is diverse, with various sectors employing staff in this field. Common industries that employ sport and fitness professionals include financial services sector, technology industry, and manufacturing sector. In addition to these traditional industries, there are also opportunities available in the tourism and hospitality sectors, particularly around major events such as the FIFA World Cup or the Cape Town International Marathon.
For those looking to develop their careers in the sport and fitness industry, there are several opportunities for progression and development. Typically, roles can progress from personal training or coaching to management positions within organizations, or into roles such as sports science specialists or event managers. With further education or specialized certifications, it’s also possible to move into leadership or entrepreneurial roles, opening one’s own business or working as a consultant.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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