Newcastle: Technician CashMaster, NewCastle posted by Fidelity Services Group

About the Role

The Operations Manager at Fidelity Services Group is seeking a skilled Technician to join our team in Nelspruit. As a CashMaster Technician, you will provide professional and efficient service to customers by diagnosing, troubleshooting, and repairing cash acceptance devices. You will ensure customer satisfaction and attend to all cash acceptance devices calls given by Management, Installations, and the Call Centre.

Key Responsibilities

• Provide service and customer support during field visits or dispatches
• Manage all on-site installations, repairs, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Record keeping: Document all actions and call details, job cards completed in detail, group SLA updates, etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customers
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices

Requirements

• Valid Driver’s License
• Outstanding customer service skills
• Technical experience
• Excellent technical, problem-solving, and analytical skills
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Grade C PSIRA Registered

Qualifications

• Matric / Grade 12 / National Senior Certificate (if applicable)

Salary & Benefits

[Salary information is not specified in the original job description. It is recommended to skip this section or indicate that it will be discussed during the interview process.]

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