Nqamakwe: Admin Controller/2IC/ Assistant Store Manager

About the Role

The Administration Controller will be responsible for performing clerical information processing tasks and activities associated with the update and maintenance of Store Operations records and registers. This is a challenging role that requires unquestionable commitment and passion, and we are looking for a dedicated individual to join our team.

Key Responsibilities

• Ensure that banking is done daily in conjunction with the Store Manager as per the banking procedures
• Ensure all cash ups balance with the banking
• The drop safe must be always locked and the key kept by the Admin Controller

Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe

Cash floats must always balance, and the Admin Controller must take full responsibility for the safe

When cash ups are done, ensure that the cashiers balance

If there are shortages or over banking, this needs to be investigated and relevant corrective action taken

• Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards

Prepare requisitions to replenish stock

Ensure daily morning file is done as per the filing procedures

All filing duties are:

Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file

Make sure all slips are signed with the necessary signature/s including over-rides, voids, and refunds, till open and so on

Ensure that reports are up to date

To be addressed on a daily basis

Authorizing all transactions – 5A level

Lay-byes are the responsibility of the Admin Controller and the Cashiers

These must be checked, and spot checks must be done

Admin Controller to make sure all RTS is done on a regular basis

Spot checks on Cashiers to be conducted

Controlling of the change daily

General filing of memos and correspondence

Data capturing of stock received and sent from branch

• Maintain cleanliness in back office
• Maintain cleanliness at the Cash Desk area and return merchandise to the floor
• Manage the security of the back office and front cash desk

Ensure tags are secured in the store if not attached to merchandise

Ensuring that Health & Safety standards are met

Prevent shrinkage by ensuring all company processes and procedures are implemented

• Train staff in customer service at the cash desk

Assist customers with enquiries and complaints

Apply Customer Service principles in a friendly and enthusiastic manner daily

Continuously satisfy customer needs and attract clientele

• Manage performance and development of cash desk staff

Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary

Manage time and attendance of staff

Requirements

• Matric Certificate
• NQF 5 Certificate in Retail/Business Administration
• Computer Literate: Word and Excel
• 2 – 5 years in relevant sales / cashier environment

Qualifications

• Completed Matric Certificate

Salary & Benefits

Not applicable