South Africa: Retail Store Manager (Building Materials / Tiles) GHANA posted by Omega HR Solutions

An established tile and building materials group is expanding into East and West Africa and is seeking an entrepreneurial Store Manager to launch and grow flagship retail and wholesale store in Accra (Ghana).

This is not a maintenance role. This is a build-from-the-ground-up leadership opportunity.

The successful candidates will take full ownership of store operations, team development, sales growth, and brand establishment in their respective countries, with a clear pathway toward becoming Regional Head as the business scales.

The business model draws inspiration from strong retail execution with wholesale distribution to contractors, developers and commercial clients.

Relocation support, visas, and cost-of-living accommodation will be provided. South African candidates are encouraged to apply.

Key Responsibilities Store Operations & Commercial Performance

• Establish and manage all day-to-day store operations across retail and wholesale channels

• Drive sales performance through customer engagement, product presentation and commercial strategy

• Build relationships with contractors, developers, architects and bulk buyers

• Achieve revenue, margin and stock turn targets

• Implement pricing strategies and promotional activity

• Ensure accurate cash handling, banking, and financial controls

Brand Launch & Market Growth

• Lead the launch of the brand in a new country and position it as a trusted supplier of tiles and building materials

• Develop local marketing initiatives and partnerships

• Identify growth opportunities in residential, commercial and project markets

• Actively grow market share and customer base

Team Leadership & Development

• Recruit, train and manage a startup team (sales, warehouse, admin)

• Build a performance-driven culture aligned to international retail standards

• Coach staff on product knowledge, selling techniques and customer service excellence

• Manage staff schedules, KPIs and performance reviews

Stock, Supply Chain & Merchandising

• Oversee stock ordering, receiving, storage and replenishment

• Maintain strong visual merchandising and showroom standards

• Ensure product availability aligned to customer demand

• Manage shrinkage, damages and stock variances

Customer Experience

• Deliver a premium customer journey for walk-in retail clients and wholesale accounts

• Handle escalated queries and resolve complaints professionally

• Build long-term customer loyalty through service excellence

Compliance & Reporting

• Ensure compliance with company policies, local labour laws and safety regulations

• Prepare sales reports, forecasts and operational updates for head office

• Report directly to the client with potential progression to Regional Head

Required Qualifications & Experience

• Bachelors Degree in Business Management, Retail Management, Supply Chain, Marketing or related field would be preferable

• Minimum 8 years experience in retail or wholesale environments, preferably within tiles, building materials or home improvement

• Proven Store Management experience in a building material / tile store

• Strong commercial acumen with hands-on operational leadership

• Experience launching or growing new stores or business units highly advantageous

• Confident managing both retail customers and trade / wholesale clients

• Willingness to relocate to Kenya or Ghana (company will assist with relocation costs , VISA’s etc)

Personal Attributes

• Entrepreneurial mindset with strong ownership mentality

• Results-driven and comfortable in startup environments

• Strong people leadership and communication skills

• Highly organised, resilient and adaptable

• Strategic thinker with practical execution ability

• Comfortable working cross-culturally and building something from scratch

Package & Benefits

• Competitive and lucrative remuneration package

• Visa and relocation support provided

• Cost-of-living accommodation assistance

• Performance incentives

• Clear career path toward Regional Leadership as the business expands

Career Opportunity

This role offers more than store management. It offers the chance to build a country operation, grow a brand, and step into regional leadership as expansion continues across Africa.