Job Description
About the Role
The Service Delivery Manager is a key senior role that oversees the delivery of efficient and optimized support for services within our environment, as per agreed contract with the client. This position requires a strong leader who can ensure services are delivered to meet customer expectations and needs.
Key Responsibilities
- Manage teams to deliver the service as per contract
- Facilitate HR processes with involvement from HR
- Manage team capacity and knowledge
- Identify opportunities to grow the business
- Line Management and Performance Management via OKR’s
- Service Level Management (tight SLAs) and reporting
- Management of 3rd party vendors/suppliers
- Build, maintain and improve client relationships
- Lead and drive operational goals and meetings
- Provide accurate operational reports
- Customer Satisfaction Management
- Facilitate and enforce change management
- Demonstrate problem solving and troubleshooting skills
- Manage and alignment of MES and IIT groups across sites
- Researching new/enhanced technologies and alternative methods of efficiency
- Developing and applying the appropriate application/technical/architectural approach in preparation of proposals and quotations requested by the customer.
- Drive training and enforcing quality standards
- Managing quality assurance/improvement programmes
- Managing cost and drive cost saving
- Design and maintain operational processes and procedure to support service delivery
- Manage relationships with and between team members
- Facilitate recruitment of best people with HR
- Demonstrate leadership and mentoring skills
- Communicate effectively
- Responsible for following and enforcing all applicable corporate, company, and regulatory policies and procedures
- Be responsible and accountable for all company assets under the function’s control
- Maintain awareness of staff morale in the department and take necessary action to maintain positive morale and/or address declining morale levels within the operational team
Requirements
- 10 years of experience in an IT operational environment
- 5 years of line management experience
- IIT experience
- MES experience
Qualifications
- Grade 12
- Bachelor’s degree or diploma in Computer Science (essential)
- ITIL Certification (preferred)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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