Job Description
About the Role
We are seeking a detail-oriented Customer Service Specialist to support operations within a fast-paced contract logistics environment in Johannesburg. This role focuses on managing customer interactions, processing orders, and ensuring accurate communication between clients, warehouse teams, and transport partners.
Key Responsibilities
- Process customer orders received via email, written instructions, or EDI
- Capture and manage data accurately in the Warehouse Management System (WMS)
- Maintain complete and accurate order documentation
- Communicate order status, pricing, shipping dates, and potential delays to clients
- Liaise with customers daily and resolve queries within agreed timelines
- Investigate and resolve shipment discrepancies (short, damaged, overdue stock)
- Handle billing and service complaints, escalating when required
- Prepare and present Monthly and Quarterly Business Reviews (MBRs & QBRs)
- Work closely with transporters on delivery ETAs
- Collaborate with warehouse and carrier teams to trace or expedite shipments
- Ensure accurate customs and shipping documentation where applicable
Requirements
Strong background in distribution or warehousing operations
Experience working with WMS systems (K-Motion or similar)
Proficient in Microsoft Excel & MS Office
Excellent communication skills (verbal and written)
Qualifications
Bachelor’s Degree / Diploma in Logistics, Supply Chain, Business, or Finance
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Gauteng
The transport and logistics sector in Gauteng is a vital component of the country’s economy, with various industries relying on efficient supply chains to operate effectively. Typically, job seekers in this field can expect to find employment opportunities across different sectors, including manufacturing, e-commerce, and financial services.
When it comes to salary expectations, it’s essential to note that salaries for transport and logistics roles can vary widely depending on factors such as experience, company size, and industry sector. Generally, junior positions may start in the range of R30 000 to R50 000 per annum, while more senior or specialized roles can command higher salaries, often ranging from R70 000 to R120 000 per annum. However, these figures are only a rough guide, as actual salaries can differ significantly depending on various market and company-specific factors.
Common skills required for transport and logistics roles include strong organisational and communication skills, as well as attention to detail and analytical thinking. Typically, candidates with experience in supply chain management, transportation management systems, or warehouse operations will be well-suited for these types of positions. In addition, knowledge of logistics software, freight forwarding, or customs clearance procedures can also be an asset.
Industries that commonly employ transport and logistics professionals include manufacturing, e-commerce, financial services, and technology companies. These sectors often require efficient and reliable supply chain management to meet demand and stay competitive in the market.
For those looking to develop their careers in this field, opportunities for growth and development are available. Typically, junior roles may start as warehouse assistants or dispatcher positions before moving on to more senior roles such as operations manager or logistics coordinator. With experience and further training, professionals can progress to leadership positions, specialising in areas such as supply chain management or transportation planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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