Cape Town City Centre: Reservations Agent

Purpose of the Role : Responsible for the accurate and professional handling of all reservation enquiries and bookings, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel environment Key Responsibilities Include but Are Not Limited To Responding to reservation enquiries from guests, travel agents, and online platforms via telephone, email, and reservation systems Capturing, updating, and maintaining accurate reservation records including confirmations, amendments, and cancellations Providing accurate information on room types, layouts, rates, packages, and inclusions Monitoring availability levels and communicating constraints or changes to the Reservations Manager Processing deposits, pro forma invoices, and relevant reservation documentation Ensuring reservation information is accurately communicated to the front office and relevant departments Managing booking channels in line with availability and operational requirements Handling guest correspondence professionally and within required response times Supporting group and special booking requests and liaising with internal stakeholders as required Maintaining confidentiality and upholding service excellence at all times Criteria Post matric qualification Minimum 2 to 3 years experience as a Reservationist within a luxury hotel or similar environment Strong working knowledge of Opera and MS Office Excellent administrative, organisational, and attention to detail skills Ability to work accurately under pressure and during peak periods Professional communication skills with a guest centric approach High level of integrity and discretion Well presented, service driven, and team oriented Must reside in or within close proximity to the Cape Town Southern Suburbs Candidates who meet the above criteria and are passionate about luxury hospitality are invited to apply