Irene: Spa Manager posted by Irene Country Lodge

Job Purpose The Spa Manager is responsible for the overall management, performance, guest experience, and profitability of the hotel spa. The role ensures exceptional service standards, staff performance, hygiene compliance, revenue growth, and a luxury wellness experience aligned with the hotel brand. Key Responsibilities 1. Operational Management Oversee the daily operations of the spa, reception, and treatment rooms Ensure all spa facilities are clean, hygienic, and fully operational Maintain high standards of guest service and treatment quality Implement and maintain spa policies, procedures, and SOPs Manage bookings, therapist schedules, and treatment flow 2. Guest Experience & Service Excellence Ensure a five-star guest experience from arrival to departure Handle guest complaints and feedback professionally Monitor guest satisfaction and implement improvements 3. Staff Management Recruit, train, supervise, and evaluate spa therapists and reception staff Conduct monthly performance reviews and coaching sessions Manage duty rosters, leave planning, and attendance Ensure staff grooming, professionalism, and service etiquette 4. Financial & Revenue Management Achieve monthly revenue and retail sales targets Control expenses and manage spa budget Monitor stock levels, ordering, and supplier relationships Implement promotions and packages to increase spa revenue Prepare monthly spa performance reports for management Ensure personalized guest care and upselling of treatments/products 5. Hygiene, Health & Safety Compliance Ensure compliance with health, safety, and hygiene standards Monitor sterilization of equipment and cleanliness of treatment areas Ensure therapists follow correct treatment protocols Maintain stock of linen, oils, and spa consumables 6. Marketing & Sales Promote spa services to in-house guests and external clients Work with Sales & Marketing on spa promotions and packages Drive retail product sales and treatment upgrades Build relationships with repeat guests and corporate clients Minimum Requirements Diploma or qualification in Spa/Beauty Therapy or Wellness Management 3–5 years’ experience in a hotel or luxury spa environment Minimum 2 years in a supervisory or management role Strong knowledge of spa treatments, products, and wellness trends Computer literate (booking systems, reports, emails) Excellent leadership and communication skills Strong financial and stock control knowledge Working Conditions Shift work, weekends, and public holidays as required Physically present in the spa during operating hours Hands-on operational involvement Applications: Apply Below