Hout Bay: Guest Experience Coordinator posted by Wild Dreams Hospitality

About the Role

We are seeking an experienced Guest Experience Coordinator to join our team at Wild Dreams Hospitality in Hout Bay. This role is ideal for someone with a passion for delivering exceptional guest experiences, strong organisational skills, and excellent communication abilities.

Key Responsibilities

• Oversee and deliver seamless end-to-end guest experiences, ensuring consistently high service standards across all touchpoints
• Plan, coordinate, and execute on-site events and special occasions, managing logistics, timelines, and supplier relationships
• Curate and manage social media content to reflect the property’s brand, aesthetic, and guest experience in real time and post-stay
• Maintain exceptional attention to detail in guest presentation, event styling, and overall look and feel of guest-facing areas
• Lead, train, and supervise guest experience and front-of-house staff, ensuring alignment with service expectations and brand values

Requirements

• 3-5 years of similar experience at a luxury hospitality establishment
• Proficient using social media platforms
• Proven experience in planning and executing events
• Ability to comfortably manage staff
• Excellent attention to detail and have a flair for aesthetics
• Excellent communication skills, both written and verbal
• Service-driven nature and passion for creating memorable guest experiences

Qualifications

None specified

Salary & Benefits

Not mentioned