Job Description
About the Role
Our client in the Digital Printing industry is seeking an Outbound Call Centre Agent to join their team. As a key representative of the brand, you will be responsible for delivering exceptional customer experiences and driving sales through telesales.
Key Responsibilities
• Uphold the brand and its perception in the market by ensuring a consistent high-quality customer experience when contacting businesses or private individuals by phone.
• Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and products.
• Describe services and products.
• Respond to questions.
• Identify and overcome objections.
• Take the customer through the sales process.
• Obtain customer information.
• Obtain possible customer leads.
• Maintain customer/potential customer data bases.
• Follow up on initial contacts.
• Capture all customer interactions, whether from telephonic or email, on the CRM system.
Requirements
• Matric/Diploma
• Understanding of contact center environment and technology
• 2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales
• Preferably have a similar background or in a Copy Center environment
• Fully bilingual in English and Afrikaans
• Computer literacy
Qualifications
No qualifications specified.
Salary & Benefits
Salary details not mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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