Job Description
About the Role
AllSpes (Pty) Ltd is seeking an experienced In Field Support Consultant to provide world-class in-practice support to our VeriClaim and Bureau practices within a Geographic area (Durban). The ideal candidate will ensure ultimate customer satisfaction for both internal and external clients.
Key Responsibilities
- Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- Analyse the practices to determine needs that we would be able to assist with.
- Assist with Financial Assessment discussions.
- Demonstrate system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- Escalate functional requests, or user issues to the Support Centre via ticketing system, where needed.
- Effectively handle any client complaints regarding the VeriClaim system.
- Complete all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- Ensure that new practices have been booked for training.
- Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- Visit allocated practices at the required coverage and frequency as per the customer classifications.
- Assist with system upgrade testing as required.
- Assist the Sales Consultant with VeriClaim demonstrations as needed.
- Maintain a current working knowledge of all healthcare related issues and regulations.
- Maintain an up-to-date level of expertise on VeriClaim and all latest enhancements.
Requirements
- At least 1-year VeriClaim experience.
- Previous experience working in a customer-facing department would be an advantage.
Qualifications
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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