Job Description
About the Role
The Complaints Resolution Administrator role is a critical component of our Operations team, responsible for ensuring timely and effective resolution of Consumer and Customer complaints. This 3-month contract position requires a highly organized and efficient individual with excellent communication skills to liaise with various stakeholders within the Supply Chain, Operations, QA, and external Customers.
Key Responsibilities
- Operational Professional and efficient handling of Consumer and Customer complaints.
- Respond to consumers via personal phone calls and/or e-mail.
- Ensure timeous action of uplifts requested by via the uplift process.
- Compiling of consumer vouchers.
- Liaising and resolving complaints.
- Resolve Consumer complaints within 24 hours.
- Assist with the responsibilities of the Customer Care Team Leader in their absence.
- Immediate decision-making when liaising with Consumers.
- Establish the value of voucher to be issued.
- Daily follow-ups with other team members to ensure complaints are responded to timeously.
- Daily investigations are done and decisions are made on whether to authorize or reject complaints.
- Identify and report trends in customer feedback and concerns.
Requirements
- National Senior Certificate (Grade 12).
- Advanced Computer skills (MS Office).
- Customer Service training.
- Experience with customer relationship management will be advantageous.
- Bilingual or multilingual.
- Excellent communication and interpersonal skills.
- Ability to maintain a positive attitude even in difficult situations.
- Ability to work in a fast-paced environment and prioritize tasks.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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