Job Description
About the Role
We are seeking an experienced Helpdesk Agent to join our team based in Kenilworth, Cape Town. As a key member of our technical support team, you will provide exceptional customer service and technical expertise to our clients via phone, email, and chat.
Key Responsibilities
- Provide prompt and professional technical support via phone, email, and chat
- Diagnose and troubleshoot software, hardware, and network connectivity issues
- Guide customers through step-by-step resolutions and product features
- Escalate complex issues to relevant teams and follow up to ensure resolution
- Maintain accurate records of all customer interactions
Requirements
- 25 years experience in a Helpdesk environment (software troubleshooting essential)
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Previous customer service or technical support experience
- Familiarity with helpdesk systems and remote support tools
Qualifications
- None mentioned
Salary & Benefits
- R12 000 – R13 000 per month (non-negotiable)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town City Centre
Cape Town City Centre is home to a thriving IT and computing industry, with many multinational corporations and local businesses requiring skilled professionals to drive their digital transformation. Generally speaking, the job market in this field remains dynamic, with opportunities arising in various sectors such as technology, finance, and healthcare. Typically, these roles involve working on software development, data analysis, or IT project management.
Salary expectations for IT and computing professionals in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Generally, junior positions may start within the R200 000 – R400 000 per annum bracket, while senior roles can fetch salaries ranging from R800 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.
Common skills required for IT and computing roles in Cape Town City Centre include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud-based platforms like AWS or Azure, and experience with data analysis tools like Tableau or Power BI. Other essential skills often include excellent communication, problem-solving, and project management skills.
The financial services sector is one industry where IT and computing professionals are often in high demand. Technology companies, software development firms, and manufacturing businesses also commonly employ individuals in this field. Additionally, the healthcare industry and government sectors are increasingly reliant on IT solutions to drive their operations.
For those looking to establish a career in IT and computing, common progression paths include moving into senior technical roles or taking on leadership positions within software development teams. Many employers also offer opportunities for professional development through training programs, mentorship schemes, and continuous learning initiatives. Typically, experienced professionals can expect to take on more strategic roles, working closely with clients, stakeholders, or other high-level decision-makers to drive business growth and innovation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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