Cape Town: Social Media Consultant posted by CallForce

April 14, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other Professions

Job Description

About the Role

CallForce is seeking a skilled Social Media Consultant to join our team in Cape Town. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through social media platforms, ensuring high levels of professionalism and service compliance.

Key Responsibilities

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms.
Achieve service levels in compliance with company directives.
Resolve customer queries with high professionalism.
Respond to first response on Social media platforms such as Facebook, Twitter, Instagram etc.
Understand and own customer queries, complete management the process to resolve issues escalated.
Assist and resolve incidents according to processes and procedures.
Ensure excellent customer service and effective and efficient problem-solving.
Preserve and build relationship with customers and other stakeholders on behalf of the business.
Follow up on emails etc. including other key commitments made to clients.
Reduce escalated incidents in line with SOPs and policy.
Provide exceptional support in writing.
Submit reports including progress reports and analysis of information and statistics.
Capture customer info, escalated incidents and processing of ticket data.

Requirements

Matric/NQF Level 4 Equivalent
Excellent comprehensive skills
Excellent writing and reading skills
Excellent typing skills
Be social savvy
Previous experience is advantageous
Leadership and communication skills
Good presentation skills both verbally and written
Stable internet connection at home
6 months Customer service experience
6 months Social Media Experience

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

The salary for this position is R35 per hour for the first 3 months’ probation, with a basic salary of R7 000.00 per month once deemed competent.

View Job Cape Town: Automation Engineer posted by SA Metal

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job Johannesburg: Branch Manager - Road Logisitics posted by Tailormade Solution

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process