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Cape Town: Social Media Consultant posted by CallForce

Job Description

About the Role

CallForce is seeking a highly skilled Social Media Consultant to join our team in Cape Town. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences via all social media platforms, ensuring compliance with company directives and achieving high service levels.

Key Responsibilities

  • Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms.
  • Achieve service levels in compliance with company directives.
  • Respond to customer queries on Social media platforms such as Facebook, Twitter, Instagram etc. within a reasonable timeframe.
  • Understand and own customer queries, complete the process to resolve issues escalated, and manage them effectively.
  • Assist and resolve incidents according to processes and procedures.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationships with customers and other stakeholders on behalf of the business.
  • Follow up on emails and other key commitments made to clients in a timely manner.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support in writing, including composing responses and reports.
  • Capture customer information, escalated incidents, and process ticket data accurately.

Requirements

  • Matric/NQF Level 4 Equivalent
  • Excellent comprehensive skills
  • Excellent writing and reading skills
  • Excellent typing skills
  • Be social savvy
  • Previous experience is advantageous
  • Leadership and communication skills
  • Good presentation skills both verbally and written
  • Stable internet connection at home
  • 6 months Customer service experience
  • 6 months Social Media Experience

Qualifications

None mentioned.

Salary & Benefits

R35 per Hour for the first 3 months’ probation, once deemed competent, a basic salary of R7 000.00 per month.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule:

  • 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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Cape Town: Social Media Consultant posted by CallForce

Job Description

About the Role

CallForce is seeking a highly skilled Social Media Consultant to join our team in Cape Town. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across all social media platforms. If you have excellent communication skills and a passion for social media, we want to hear from you.

Key Responsibilities

  • Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms.
  • Achieve service levels in compliance with company directives.
  • Responsible for resolution of customer queries with high professionalism.
  • First response on Social media platforms such as Facebook, Twitter, Instagram etc.
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according to processes and procedures.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on emails etc. including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support in writing.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data.

Requirements

  • Matric/NQF Level 4 Equivalent
  • Excellent comprehensive skills
  • Excellent writing and reading skills
  • Excellent typing skills
  • Be social savvy
  • Previous experience is advantageous
  • Leadership and communication skills
  • Good presentation skills both verbally and written
  • Stable internet connection at home
  • 6 months Customer service experience
  • 6 months Social Media Experience

Qualifications

None mentioned.

Salary & Benefits

Basic salary of R7 000.00 per month, including allowances and incentives.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule:

  • 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process


Get Job Alerts

Never miss a job! Get daily alerts matching your preferences.

📧 Why Subscribe?

  • Get notified instantly when new jobs match your criteria
  • No registration required - just your email
  • Daily digest of relevant opportunities
  • Free forever - never miss your dream job
  • Unsubscribe anytime with one click
We'll never share your email with anyone
Leave blank for all locations
We'll send you a daily summary of new matching jobs
🔒 Privacy Guaranteed
Your email is safe with us. We only send job alerts and never spam. Unsubscribe anytime with one click. No registration, no account required.


Jobseeker Tip

Apply early, keep your CV ready, and search using both job title and location. Example: Admin Johannesburg.

Interview tips

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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