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Johannesburg: Team Leader Service and Support

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Job Description

About the Role

The Team Leader Service and Support is a critical role within our organization, responsible for managing the Service and Support and Onboarding Team to provide effective and accurate resolution/output within SLA and ensuring excellent client service is maintained. This position requires a strong understanding of products and services provided by Itransact, as well as regulatory requirements and systems operational processes.

Key Responsibilities

  • Manage the Service and Support and Onboarding Team overall
  • Provide effective and accurate resolution/output within SLA
  • Ensure excellent client service is maintained
  • Build and manage all client/Investor relationships as required
  • Maintain a culture of TCF within the business through ongoing communication / awareness and training sessions
  • Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues
  • Monitor random calls and written communication to improve quality, minimise errors and track operative performance
  • Coordinate staff recruitment, including writing vacancy advertisements and liaising with HR staff
  • Review the performance of staff, identifying training needs and planning training sessions
  • Handle complex customer complaints or enquiries
  • Project manage new development, testing and implementation of new products, client take-ons
  • Coach, motivate and retain staff
  • Monitor compliance function related to security checks, FICA, Screening etc.
  • Enforce and monitor all policies rolled out from a governance aspect

Requirements

  • 5 years’ industry experience
  • Minimum 2 years’ management experience
  • Relevant tertiary qualification or suitable experience

Qualifications

  • Relevant tertiary qualification or suitable experience

Salary & Benefits

Salary details not specified.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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