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Cape Town Region: Client Onboarding Consultant posted by Karen Tupper Recruitment

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Job Description

You’ll be responsible for getting new clients up and running — with their system setup accurately, on time, and tailored to their specific needs. We’re not just ticking boxes here. We’re setting up real businesses with real people behind them, and helping them attract more bookings right from the start. What You’ll Do: Review new client handovers to make sure everything’s accurate and complete. Fill in any missing info by working directly with clients, sales, or risk teams. Run onboarding calls to guide clients and set expectations. Configure rates, rooms, and bookings with precision and clarity. Keep in touch regularly to troubleshoot and offer support. Use the priority system to balance your workload and meet SLA targets. Stay involved for up to a month after setup to make sure everything’s running smoothly. Keep CRM records up to date with every client interaction. Share client feedback to help us raise the bar continuously. What we’re looking for: At least 2 years’ experience in travel, tourism, or hospitality — ideally in a client-facing or operations role such as a tour operator or travel agency, hotel or guesthouse front-of-house, reservations, sales or support for travel tech , or customer service with a booking or tourism platform . A sharp eye for detail — you spot things others miss. Excellent written and spoken communication. Organised and self-managed, with a love for clear processes. Friendly, helpful, and genuinely care about making things better. Comfortable working with SLAs, KPIs and deadlines. Curious and coachable — we want you to grow with us! Working Hours: Monday to Friday 08h30 to 17h00

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Western Cape

The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.

In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.

Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.

The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.

In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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